Published date: 5 February 2026

Last edited date: 5 February 2026

Open early engagement - This means that a procurement idea is currently active, it is in the early stage of development and judging interest from potential suppliers.


Closing date: 2 March 2026

Contract summary

Industry

  • Software package and information systems - 48000000

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

South East

Procurement reference

TVP01047

Published date

5 February 2026

Closing date

2 March 2026

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

HIOWC & TVP is seeking information from qualified suppliers regarding the provision of a Customer Relationship Management (CRM) system that will integrate with a new Contact Centre as a Service (CCaaS) platform currently being procured for our Police Control Room and Contact Centre environments.

Please see the attached document for further information and instruction

More information


Attachments

  • CRM_PME_Request v1.0 (002).pdf
  • Notice of planned procurement
  • Pre-market Engagement (PME): CRM System to Integrate with a CCaaS Platform for Police Control Room & Contact Centre

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Contact name

David Richings

Address

THAMES VALLEY POLICE
KIDLINGTON
OX5 2NX
England

Telephone

01865 541526

Email

procurementict@thamesvalley.police.uk

Website

https://www.thamesvalley.police.uk/