Published date: 10 October 2025

Open early engagement - This means that a procurement idea is currently active, it is in the early stage of development and judging interest from potential suppliers.


Closing date: 24 October 2025

Contract summary

Industry

  • Information systems or technology strategic review and planning services - 72222000

  • Information technology services - 72222300

Location of contract

SW1H 0HW

Procurement reference

CF-0011400DWS000000R8r72AC

Published date

10 October 2025

Closing date

24 October 2025

Contract type

Service contract

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Corporate Officer of the House of Commons and the Corporate Officer of the House of Lords (acting jointly) invite interested suppliers to submit a request to participate in a supplier day for a Commercial Off The Shelf (COTS) solution to deliver a new ticketing solution for tours and events.
As a World Heritage site and the home of UK democracy, Parliament places huge importance on being accessible to all, through a wide range of channels. Both the House of Commons and the House of Lords have ongoing strategic aims to engage the public with Parliament"s role and work.
We have an ambition to include (but not limit to) the booking solution to the following services:
- paid for visits including tours and events at UK Parliament https://www.parliament.uk/visiting/
- "inside Uk Parliament tours (a free offering to UK residents)
- internal events at UK Parliament.
The contract should include but is not limited to:
- online and onsite ticketing and reporting
- support services
- hosting options
- integration options (for example with a visitor management system)
- hardware ( such as card payment devices for in person payment)
Please note: we have recently migrated our educational visit and tour bookings to a Dynamics 365 platform. This user journey is therefore not within scope.
The procurement route is still being considered. The estimated budget is