2023-2024-010 : Group Insurance Renewal (Великобритания (Англия, Шотландия, Уэльс) - Тендер #47117279)

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Contract notice

Section I: Contracting authority

I.1) Name and addresses

METROPOLITAN THAMES VALLEY HOUSING

The Grange, 100 High Street, Southgate

London

N14 6PW

UK

Contact person: Adam Bevan

Telephone: +44 7701388562

E-mail: adam.bevan@mtvh.co.uk

NUTS: UKI

Internet address(es)

Main address: https://www.mtvh.co.uk/

Address of the buyer profile: https://www.mtvh.co.uk/

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://www.delta-esourcing.com/tenders/UK-UK-London:-Insurance-services./MM4X87D9A8

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be sent to the abovementioned address

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

2023-2024-010 : Group Insurance Renewal

II.1.2) Main CPV code

66510000

II.1.3) Type of contract

Services

II.1.4) Short description

MTVH is seeking to obtain an insurer for third party risk transfer that meets the needs of MTVH at a competitive and fair price, to demonstrate to leaseholders and the business that we are exploring the market and obtaining insurance cover at the contemporary market rates.

II.1.5) Estimated total value

Value excluding VAT: 11 500 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

66514110

66515000

66515200

66515300

66515400

66516100

66518100

II.2.3) Place of performance

NUTS code:

UKG

UKF

UKH

UKJ

Main site or place of performance:

WEST MIDLANDS (ENGLAND),EAST MIDLANDS (ENGLAND),EAST OF ENGLAND,SOUTH EAST (ENGLAND)

II.2.4) Description of the procurement

The Requirement

MTVH is seeking to obtain an insurer for third party risk transfer that meets the needs of MTVH at a competitive and fair price, to demonstrate to leaseholders and the business that we are exploring the market and obtaining insurance cover at the contemporary market rates.

MTVH will enter into a Long-Term Agreement for 3 years (+1+1).

Account Management (essential services)

•Contact from a senior claims manager from the bidder, in the event of a large loss notification or an update on ongoing large losses, within 24 to 48 hours.

•A senior Customer manager from the bidder to request advice on policy coverage

•A senior underwriter from the bidder to request advice on policy coverage and be the main point of contact throughout the insurance year (1 April – 31 March)

•Availability of support from 9 am – 5 pm Monday to Friday from service providers on the underwriting or claims handling process

•The bidder to have full scope of suppliers including repair contractors, adjusters and panel solicitors

•Out of Hours support available in the event of a major incident

•Proactive investigation of Public Liability claims on behalf of MTVH with the help of the MTVH insurance team obtaining documentation

•Engage loss adjuster and other appropriate stakeholders when a major loss arises

•Process invoices for Public Liability excess payments

•Process invoices for other lines of business during the renewal process

•Produce high profile detailed quarterly claim reports for audit purposes

•Produce and send quarterly claim spreadsheets with the cause of loss, reserve amount and address with a claim number

•An online claim hub to review live updates on ongoing claims including settlement costs

•The bidder should have a dedicated claim portal where residents and leaseholders can lodge claims directly

•The bidder to offer Risk Management training and advise to MTVH staff in order to help us mitigate potential claims

Service Level Agreements

•Claim service – We would expect responses from the central claims team as well as other stakeholders (adjusters, claim inspectors) the bidder would appoint when a property claim is notified within 24-48 hours

•When proceedings are issued in respect of Public Liability claims, the bidder should respond to third party solicitors within 2 working days

•The bidder should respond to claimants in respect of ongoing Public Liability claims within 5 working days when they raise a query directly

•The bidder should close Public Liability claims within 6 months of a liability decision being made

•Send high profile detailed claim reports for audit purposes and other insurance claim related queries quarterly

•Acknowledge new Public Liability claims within 48 hours

•Acknowledge ongoing correspondence from claimants and MTVH in respect of Public Liability claim within a week

•Ensure renewal documentation, i.e., Summary of cover for Leaseholders, shared owners and our commercial customers are received within 30 days of cover after 1 April

KPI’s

•Quarterly update on claims performance to be received from the bidder as well as MTVH to the insurer in order the stop loss can be updated accordingly

•Quarterly meetings with claims manager and customer manager in order to assess how the account is running

•Receive policy documentation within 30 days of cover commencement

II.2.5) Award criteria

Criteria below:

Quality criterion: Methodology & Approach / Weighting: 42.5

Quality criterion: Resources, Organisational Capability & Experience / Weighting: 22.5

Quality criterion: Value for Money / Weighting: 10

Quality criterion: Social Value / Weighting: 0

Cost criterion: Price / Weighting: 25

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: Yes

Description of renewals:

3 year initial term, with two extensions (+1 year, + 1 year)

II.2.9) Information about the limits on the number of candidates to be invited II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 16/11/2023

Local time: 13:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.7) Conditions for opening of tenders

Date: 16/11/2023

Local time: 13:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.3) Additional information

For more information about this opportunity, please visit the Delta eSourcing portal at:

<a class=download_button rel=nofollow href="https://www.tenderguru.ru/registration?from=doc" >https://www.delta-esourcing.com/tenders/UK-UK-London:-Insurance-services./MM4X87D9A8</a>

To respond to this opportunity, please click here:

<a class=download_button rel=nofollow href="https://www.tenderguru.ru/registration?from=doc" >https://www.delta-esourcing.com/respond/MM4X87D9A8</a>

GO Reference: GO-20231012-PRO-24179514

VI.4) Procedures for review

VI.4.1) Review body

Metropolitan

Cambridge House, 109 Mayes Road

London

N22 6UR

UK

Telephone: +44 2035354369

VI.5) Date of dispatch of this notice

12/10/2023

Information added to the notice since publication.

Additional information added to the notice since it"s publication.

Commodity Categories

Commodity Categories

Delivery Locations

Delivery Locations

Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions

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