Appointment of Consultancy to Review Newport City Council’s Customer Offer (Великобритания (Англия, Шотландия, Уэльс) - Тендер #45784435)

CONTRACT NOTICE – NATIONAL

1 Authority Details

1.1

Authority Name and Address

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Appointment of Consultancy to Review Newport City Council’s Customer Offer

2.2

Description of the goods or services required

Newport City Council (hereafter referred to as ‘the Council’) is seeking to appoint a suitably qualified and experienced consultancy to undertake a strategic review of the Council’s customer offer, experience and access points in accordance with the specification and the terms of contract. The scope is organisation wide and incorporates how the current customer facing functions works within the organisation. The review and final report will be concluded by 22 March 2024.

Further details can be found in the specification which can be accessed via etenderwales, ITT_105398.

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=134519

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage

4.2

Reference number attributed to the notice by the contracting authority

NCC-2023-101

4.3

Time Limits

4.5

Language or languages in which tenders or requests to participate can be drawn up

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

1. Register your company on the etenderwales portal (this is only required once)

- Browse to the eSourcing Portal: www.etenderwales.bravosolution.co.uk

- Click the “Suppliers register here” link

- Agree to the terms and conditions and click “continue”

- Enter your correct business and user details

- Note the username you chose and click “Save” when complete

- You will shortly receive an email with your unique password (please keep this secure)

2. Express an Interest in the Project

- Login to the portal with the username/password

- Click the “ITTS Open to All Suppliers” link. (These are Pre-Qualification Questionnaires open to any registered supplier)

- Click on the relevant ITT (ITT_105398) to access the content.

- Click the “Express Interest” button in the “Actions” box on the page.

- This will move the ITT into your “My ITT” page. (This is a secure area reserved for your projects only)

- Click on the ITTcode to access the content

3. Responding to the tender

- You can now choose to “Create Response” or “Decline to Respond” (please give a reason if declining)

- You can now use the ‘Messages’ function to communicate with the buyer and seek any clarification

- Note the deadline for completion, then follow the onscreen instructions to complete the ITT.

- There may be a mixture of online & offline actions for you to perform (there is detailed online help available)

If you require any further assistance use the online help, or the Bravo Solution help desk is available Mon – Fri (8am – 6pm) on:

- email: help@bravosolution.co.uk

- Phone: 0800 368 4850

(WA Ref:134519)

The buyer considers that this contract is suitable for consortia bidding.

5.2

Additional Documentation

5.3

Publication date of this notice