Published date: 4 August 2023

Open early engagement - This means that a procurement idea is currently active, it is in the early stage of development and judging interest from potential suppliers.


Closing date: 11 August 2023

Contract summary

Industry

  • Telephone-answering services - 79510000

Location of contract

WR11 4YD

Procurement reference

RHA_OOH

Published date

4 August 2023

Closing date

11 August 2023

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Rooftop Housing Association Limited (Rooftop) is seeking a Provider with an excellent track record of providing a high standard call handling service for 12 months with an option to extend .

The Provider shall provide an out of hours emergency telephone call handling service for residents of Rooftop. The services will relate to emergency responsive repairs and anti-social behaviour.

The Provider will be responsible for logging calls appropriately, as per Rooftop"s guidelines and procedures. Rooftop has a dedicated in-house team taking these calls from Mon-Fri - 8am -16:30pm therefore the Service Provider will receive and prioritise calls during out of hours.

This is an early engagement notice. If a Provider is interested in the above, please email procurement@rooftopgroup.org.

How to apply

Follow the instructions given in the description or the more information section.

About the buyer

Contact name

Melissa

Address

70 High Street
EVESHAM
WR114YD
England

Telephone

01386 420800

Email

procurement@rooftopgroup.org