ITSM Tool (Великобритания (Англия, Шотландия, Уэльс) - Тендер #42852217)

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Contract award notice

Results of the procurement procedure

Section I: Contracting entity

I.1) Name and addresses

UNIVERSITY OF MANCHESTER

UKPRN 10007798

Room G010,John Owens Building, Oxford Road

MANCHESTER

M139PL

UK

E-mail: procurement@manchester.ac.uk

NUTS: UKD33

Internet address(es)

Main address: https://www.manchester.ac.uk/

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Education

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

ITSM Tool

Reference number: 2023/2067/ServiceNow/PJH/JL

II.1.2) Main CPV code

48000000

II.1.3) Type of contract

Supplies

II.1.4) Short description

ITSM Tool to ensure business continuity

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 250 000.00 GBP

II.2) Description

II.2.3) Place of performance

NUTS code:

UKD3

II.2.4) Description of the procurement

Following the recent cyber incident internal UoM service providers, including but not limited to ITS, Finance, Student Services and Library Services have an immediate requirement to source a standby/fail over tool independent of any current tools in use to manage incidents, requests and customer contact. This is to meet the business continuity requirements across UoM and reduce the potential service disruption to the university employees, students and partners, if other systems/applications are withdrawn from service.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 100

Cost criterion: Cost / Weighting: 0

II.2.11) Information about options

Options: Yes

Description of options:

1+1 annual renewal option available should the need arise

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Award of a contract without prior publication of a call for competition

Justification for selected award procedure:

Extreme urgency brought about by events unforeseeable for the contracting authority and in accordance with the strict conditions stated in the Directive

Explanation

Following the recent cyber incident The University of Manchester has immediate requirements to source solutions and services that are independent of any current products/services to meet their business continuity requirements. This will reduce the potential for service disruption to employees, students and partners to the University.

The negotiated procedure without a prior publication has been used due to extreme urgency on the grounds of regulation 32(2)(c)

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

Section V: Award of contract

Contract No: AIZD2455893

A contract/lot is awarded: Yes

V.2 Award of contract

V.2.1) Date of conclusion of the contract

14/06/2023

V.2.2) Information about tenders

Number of tenders received: 1

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

ServiceNow Limited

06299383

1 Bridge Street

Staines

TW18 4TW

UK

NUTS: UKJ2

The contractor is an SME: No

V.2.4) Information on value of the contract/lot (excluding VAT)

Initial estimated total value of the contract/lot:

Total value of the contract/lot: : 250 000.00 GBP

V.2.5) Information about subcontracting

Section VI: Complementary information

VI.4) Procedures for review

VI.4.1) Review body

The High Court of Justice of England

London

WC2A 2LL

UK

VI.5) Date of dispatch of this notice

15/06/2023

Information added to the notice since publication.

Additional information added to the notice since it"s publication.

Commodity Categories

Commodity Categories

Delivery Locations

Delivery Locations

Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions

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