Re-Advertisement: Bids are hereby invited for the appointment of services for co-sourced call centre for the period of three years (3). Scope of Work: Call Centre services to include project plans and costs of delivery of a call centre solution that is fully fledged, reliable, scalable and adaptable with a call centre management and reporting tool including staffing of Call Centre agents and relevant personnel, 15 desktops and 2 laptops, training, set up, testing, and reporting through innovative solutions that would bring about a more effective and efficient service offering to PPRA. The solution should have business intelligence capabilities. The solution should also result in streamlined call handling which would reduce call times (repeat calls), associated costs, and improved customer satisfaction. (ЮАР - Тендер #68179861)