Re-advertisement: Quotations are hereby invited for a 24-month subscription for WhatsApp Business and Twilio messaging tools. Objectives: 1. Implementing Twilio"s WhatsApp Business API will enable the client to: • Send automated notifications and confirmations via WhatsApp, • Provide customer service through WhatsApp messaging, • Integrate WhatsApp conversations directly into the CRM system, • Deliver personalized marketing messages through customer journeys, 2. Customer Experience Improvements: • Instant Communication: Customers receive immediate confirmations and updates, • Preferred Channel: Meet customers where they already spend time messaging, • Rich Media Support: Share images, documents, and location information, • Two-way Conversations: Enable real-time customer service interactions, 3. Operational Efficiency: • Automation: Reduce manual communication tasks, • Integration: Centralize all customer communications in Dynamics 365, • Cost Savings: Lower costs compared to SMS and phone calls, • Global Reach: Communicate with international customers effectively, 4. Business Growth: • Higher Engagement: WhatsApp messages have 98% open rates vs 20% for email, • Improved Conversion: Direct communication channel increases sales opportunities, • Customer Satisfaction: Faster response times and convenient communication, • Competitive Advantage: Modern communication capabilities, 5. Integration Capabilities: • Native integration with Dynamics 365 Customer Service, • Customer Insights - Journeys compatibility for marketing automation, • WhatsApp Business API access for enterprise-grade messaging, • Secure webhook infrastructure for real-time message handling, 6. Compliance and Security: • End-to-end encryption for all messages, • GDPR and POPIA compliance features, • Comprehensive audit trails, • Enterprise-grade security standards. (ЮАР - Тендер #67217734)