Quotations are hereby invited for the appointment of a service provider for the implementation of the email solution. Scope: The solution should be able to: • Receives emails via a single shared inbox; • Analyses email content and routes emails to appropriate internal group addresses; • Sends automated, configurable acknowledgement messages to users; • Enables integration with self-service tools (WhatsApp, chatbot, and the client portal); • Supports keyword-based classification that is easily maintainable by internal staff; • Improves operational efficiency and enhances the stakeholder communication journey. (ЮАР - Тендер #66848028)