Re-Advertisement: Quotations are hereby invited for SAT E-procurement solution optimisation, maintenance, and support for 12 months. Scope: The support will be governed and managed by a Service Level Agreement (SLA), which will include the following: a) Application support: - Support will be based on the calls logged with monthly SLA reports on system status - Provide ad-hoc training on functional requirements, - Resolution of ICT audit and risk findings when they occur, b) Application development and configuration: - System development/customization and enhancement - Customization of e-procurement according to business requirements and ad-hoc requests, - Systems Integration - Customization of e-procurement according to business requirements and ad-hoc requests, c) Technical support and monitoring: - Verify all instances are up and running, including the Disaster recovery site and replication. Review contention for CPU, memory, network, or disk resources and take corrective action, - Look for any new alert log entries, - Look for harmful growth rates, - Liaise with Microsoft Corporation for technical support, - Apply Patch Management and Version Control, d) Change management: - Change management must ensure the business unit utilizes and understands the solution. (ЮАР - Тендер #61153105)

RFQ-ICT-011-24 New

Re-Advertisement: Quotations are hereby invited for SAT E-procurement solution optimisation, maintenance, and support for 12 months. Scope: The support will be governed and managed by a Service Level Agreement (SLA), which will include the following: a) Application support: - Support will be based on the calls logged with monthly SLA reports on system status - Provide ad-hoc training on functional requirements, - Resolution of ICT audit and risk findings when they occur, b) Application development and configuration: - System development/customization and enhancement - Customization of e-procurement according to business requirements and ad-hoc requests, - Systems Integration - Customization of e-procurement according to business requirements and ad-hoc requests, c) Technical support and monitoring: - Verify all instances are up and running, including the Disaster recovery site and replication. Review contention for CPU, memory, network, or disk resources and take corrective action, - Look for any new alert log entries, - Look for harmful growth rates, - Liaise with Microsoft Corporation for technical support, - Apply Patch Management and Version Control, d) Change management: - Change management must ensure the business unit utilizes and understands the solution.

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2025-02-05 12H00

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