Energy Utility Performance and Reliability Improvement Project (Папуа - Новая Гвинея - Тендер #66080755)

NOTICE AT-A-GLANCE

• Project ID

P167820

• Project Title

Energy Utility Performance and Reliability Improvement Project

• Country

Papua New Guinea

• Notice No

OP00372162

• Notice Type

Request for Expression of Interest

• Notice Status

Published

• Borrower Bid Reference

PG-PPL-480637-CS-QCBS

• Procurement Method

Quality And Cost-Based Selection

• Language of Notice

English

• Submission Deadline Date/Time

Aug 08, 2025 17:00

• Published Date

Aug 06, 2025

• CONTACT INFORMATION
• Organization/Department

PNG Power Limited

• Name

Donnia Bomai

• Address

Box 1105, Boroko, NCD, Corner Wards Road Gordia Street, NCD, Port Moresby, Port Moresby 111, Papua N

• City

• Province/State

Papua New Guinea

• Postal Code

• Country

Papua New Guinea

• Phone

+67573605079

• Email

dbomai@pngpower.com.pg

• Website

REQUEST FOR EXPRESSIONS OF INTEREST

(CONSULTING SERVICES – FIRMS SELECTION)

Country: Independent State of Papua New Guinea

Name of Project: Energy Utility Performance and Reliability Improvement Project

Loan No./Credit No.: P167820

Assignment Title: Consultancy Services for Assessment of Information and Communication Technology (ICT) Infrastructure, Preparation of Digitalization Roadmap and Technical Specifications of Management Information System (MIS) at PNG Power Limited (PPL)

Reference No. (as per Procurement Plan): PG-PPL-480637-CS-QCBS

The Independent State of Papua New Guinea through PNG Power Limited (PPL) has received financing from the World Bank toward the cost of the Energy Utility Performance and Reliability Improvement Project, and intends to apply part of the proceeds for consulting services.

The consulting services (“the Services”) include Assessment of Information and Communication Technology (ICT) Infrastructure, Preparation of Digitalization Roadmap and Technical Specifications of Management Information System (MIS) at PNG Power Limited (PPL).

The detailed Terms of Reference (TOR) for the assignment can be found at the following website: https://www.pngpower.com.pg/tenders/

PNG Power Limited now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria are: Core business and years in business, relevant experience, technical and managerial capability of the firm. The Qualifications and Experience of Key Experts shall not be included in the shortlisting criteria. Key Experts will not be evaluated at the shortlisting stage.

The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” 2023 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest.

Consultants may associate with other firms to enhance their qualifications, but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.

A Consultant will be selected in accordance with the Quality and Cost Based Selection method set out in the Procurement Regulations.

Further information can be obtained at the address below during office hours: 0900 to 1600 hours.

Expressions of interest must be delivered in a written form to the address below by mail, by 29 July 2025 at 1700hrs PNG Time.

PNG Power Limited

Attention: Team Leader-Tender & Supplier Management

Ms. Danae Pala

P.O. Box 1105, Boroko

City: Port Moresby, National Capital District

Country: Papua New Guinea

Telephone: +675 324 3433

Electronic mail address 1: dpala@pngpower.com.pg; copy to: tenders@pngpower.com.pg

===============================================

Terms of Reference (TOR) for the assessment of Information and Communication Technology (ICT) infrastructure, preparation of digitalization roadmap and technical specifications of Management Information System (MIS) at PNG Power Limited (PPL)

Contents

1. Background. 3

2. Objectives. 3

3. Scope of Work. 3

a. Task A: Assessment of current situation of PPL regarding use of digital applications. 3

b. Task B: Gap analysis. 4

c. Task C: Preparation of Action Plan for incorporation of digital technologies and applications in core business units of PPL and implementation roadmap. 4

d. Task D: Preparation of technical specifications for implementing IT/OT roadmap. 4

e. Task E: Preparation of specifications for required ICT infrastructure. 4

f. Task F: Develop specifications for implementing a National Digital Contact Center. 5

g. Task G: Organizational restructure and training program. 5

4. Deliverables. 6

5. Consultant’s team.. 8

6. Proposed deliverables, tentative timelines, and tentative payment schedule. 10

7. Duration of Contract & Reporting: 10

8. Provision by PPL: 10

9. Provision by the consultant 10

10. Annex - Activities to be included in Phase 1 of Action Plan for incorporation by PPL of digital technologies and applications 11

11. Project related documental references and PPL systems in use. 14

12. Abbreviations. 16

• Background

The Independent State of Papua New Guinea (the Borrower) has received a US$30 million financing loan from the International Bank for Reconstruction and Development (IBRD) toward the cost of the Energy Utility Performance and Reliability Improvement Project (EUPRIP). PNG Power Limited (PPL) is the implementing agency for EUPRIP, which aims to improve PPL"s operational performance.

Papua New Guinea Power Limited (PPL) is planning to implement a Management Information System (MIS) program to improve its operational efficiency, data management, and decision-making processes. This system will allow for the incorporation of a suitable enterprise MIS that will enable more efficient, transparent, and accountable development of processes and activities in all areas of the business. This includes the operation and maintenance of assets for electricity supply, handling of customer claims, commercial functions, and management of corporate resources. To ensure that the MIS is effective, it will be supported by an updated and improved database that includes information on customers, assets, and other relevant data. This database will be supported by a geographic information system.

PPL aims to seamlessly integrate existing systems with the new MIS. Additionally, PPL recognizes the critical need to enhance communication networks between the headquarters and local offices. By implementing the MIS and supporting technologies, PPL will be able to achieve its goals of improving operational efficiency, data management, and decision-making processes.

Figures and facts of PPL are available in Ref 4 in Section 10, which the Consultant should update.

• Objectives

The objective of this assignment is to assess Information Technology (IT) and Operational Technology (OT) infrastructure at PPL, prepare a digitalization roadmap and develop technical specifications for the effective implementation of IT/OT MIS tools for PPL. The implementation of the above-mentioned roadmap and technical specifications will seek to improve operational performance in terms of technical, operational, commercial, and financial aspects and achieve the objectives towards the supply of affordable, reliable and modern electricity services for all. To do this the consultant will establish short, medium and long-term performance objectives, undertake an as-is assessment of current practices and digital maturity, including ongoing and planned initiatives, and develop a strategy and time-bound digitalization and performance improvement roadmap.

• Scope of Work
• Task A: Assessment of current situation of PPL regarding use of digital applications

For each core Business Unit (BU) of PPL (electricity supply to customers, commercial operations, planning and management of corporate resources), the Consultant will assess: (i) Current organizational structure of the PPL; Supplement the assessment with a mapping of decision-making processes and identify areas where digital tools could improve inter-departmental collaboration. (ii) IT applications and other digital tools (including communication infrastructure) currently used to support operations of the unit; Include an analysis of middleware solutions to bridge legacy systems (e.g., Gentrack and Suprima) with the MIS. Address potential migration risks by creating a detailed transition plan from current digital tools to the MIS. Include backup and restoration procedures to minimize downtime during the migration. Develop a comprehensive data reconciliation and standardization strategy for GIS, operational, and customer data. Clarify roles and responsibilities for data cleanup and provide a timeline for these activities. Evaluate the cybersecurity posture of existing systems and design a framework for mitigating threats in the MIS. Include provisions for regular vulnerability assessments and disaster recovery exercises. The Consultant will also collect information on technical standards and topology currently adopted for design and construction of electricity distribution networks. The awarded bidder will receive related precedent documents.

• Task B: Gap analysis

The Consultant will conduct a gap analysis comparing current situation of PPL in each BU with best practices in international experience relevant to the utility. Consultant will agree with counterpart team on two (2) benchmark utilities whose situation will be assessed in detail as part of the gap analysis Examine international benchmarks for integration strategies between legacy systems (e.g., Gentrack, Suprima) and new platforms. Include use cases from the benchmark utilities that have successfully transitioned from legacy systems to modern MIS while ensuring operational continuity. Focus on best practices in interoperability across diverse systems, particularly in utilities with complex IT/OT environments.

• Task C: Preparation of Action Plan for incorporation of digital technologies and applications in core business units of PPL and implementation roadmap.

The Consultant will prepare a phased Action Plan for PPL to incorporate digital technologies and applications, including estimated costs and timeline of each phase, as well as a proposed implementation roadmap. Consultant will carry out detailed design of Phase 1 of the Action Plan, which will include, among other activities, those described in Annex of these ToR. Provide specific milestones for API development and detail how these interfaces will interact with the MIS to ensure seamless data exchange and process automation. Propose a mechanism for prioritizing Phase 1 activities, with particular emphasis on quick wins that demonstrate immediate value and build momentum for subsequent phases. Incorporate cybersecurity measures into the IT/OT roadmap to secure the integration of SCADA/EMS, AMI, and MIS systems. Include disaster recovery protocols specific to infrastructure vulnerabilities in Papua New Guinea and address cybersecurity threats to API endpoints. Design a training component for each phase of the roadmap, focusing on building digital competencies and understanding IT/OT convergence. Include capacity-building sessions tailored to each core business unit, ensuring alignment with the planned digital systems. Provide realistic timelines and budgets for each phase of the roadmap, with contingency allowances for delays or unforeseen complexities. Link payment milestones to the successful completion of key roadmap activities, such as API development or initial MIS integration. To be aware of:

• PPL is currently working on the deployment of Advanced Meter Infrastructure (AMI) project, supported by Meter Data Management (MDM) system and Automatic Meter Reading Software (AMR) which is also known as Head End System (HES).
• PPL works with the support of Supervisory Control and Data Acquisition system (SCADA) / Energy Management System (EMS).

The Consultant shall only consider the development of Application Programming Interface (API) of above listed systems as part of the preparation of the IT/OT roadmap and following technical specifications.

• Task D: Preparation of technical specifications for implementing IT/OT roadmap.

The Consultant will prepare detailed technical specifications, related bid data sheet, and contractual obligations in compliance with WB’s Procurement Regulations for IPF Borrowers, Procurement in investment project financing – Goods, Works, Non-Consulting and Consulting Services. Related procurement procedures will be shared with the awarded consultant.

• Task E: Preparation of specifications for required ICT infrastructure.

The Consultant will prepare detailed technical specifications, and its cost estimates and implementation timeline for the deployment of required ICT infrastructure (Hardware (HW), Software (SW), cyber security, communication network, quality assurance requirement, Man-Machine Interface (MMI), etc.), and for the upgrade / establishment of Data Center, including access security, UPS/Backup generator, Heating, Ventilation, and Air Conditioning (HVAC), the fire extinguish system, a backup Data Center, and so on. Please note that Papua New Guinea sometimes experiences poor submarine optical cable communications outside the country. Develop a comprehensive cybersecurity framework tailored to PPL’s infrastructure. Include specifications for intrusion detection systems (IDS), endpoint security, and encryption protocols to safeguard data flows and APIs. Include specifications for environmentally friendly infrastructure solutions, such as energy-efficient UPS systems and HVAC technologies. Propose compliance with international quality standards for ICT hardware, software, and infrastructure components. Include phased deployment timelines for ICT infrastructure, considering local challenges like communication limitations. Provide cost breakdowns for each component of the infrastructure to facilitate budget planning and financing approvals. Develop a strategy for involving stakeholders during infrastructure design to ensure alignment with operational needs. Include consultations with PPL business units to validate specifications and refine requirements.

• Task F: Develop specifications for implementing a National Digital Contact Center.

The Consultant will prepare detailed technical specifications, and its cost estimates and implementation timeline for the establishment of a National Digital Contact Center (Hardware (HW), Software (SW), cyber security, communication network, quality assurance requirement, Man-Machine Interface (MMI), etc.) in Port Moresby. Define specific hardware (HW) and software (SW) requirements for the Contact Center. Include specifications for interactive voice response (IVR) systems, automatic call distribution (ACD), customer relationship management (CRM) software, and workforce management tools. Develop a robust cybersecurity framework tailored for the Contact Center to protect customer data. Specify encryption protocols for data storage and transmission, intrusion detection systems (IDS), and multi-factor authentication for access control. Ensure the Contact Center has reliable communication infrastructure. Address Papua New Guinea"s connectivity challenges by specifying dual redundant communication links, such as fiber optics combined with satellite or microwave backup. Prioritize user-friendly MMI designs for operators and supervisors. Include tools like real-time analytics dashboards, intuitive call handling systems, and AI-based chatbots for efficiency. Include specifications for quality assurance systems to monitor and improve service levels. Incorporate features like call recording, real-time monitoring, and customer feedback mechanisms to enhance service quality. Develop a phased implementation timeline with detailed cost estimates for hardware, software, and training. Align timelines with PPL’s capacity to manage transitions and allocate funding in stages for hardware procurement, software licensing, and personnel training. Ensure seamless integration of the Contact Center with the MIS and CRM systems. Specify APIs and middleware solutions to enable data sharing between the Contact Center, customer billing systems, and operational dashboards.

• Task G: Organizational restructure and training program.

The Consultant will also address the following activities, as part of the project:

• Propose an Organizational Restructure, fully compatible with implemented MIS. Map Roles to MIS Features:
• Analyze current organizational roles and identify gaps or overlaps relative to MIS functionalities.
• Ensure alignment between MIS outputs (e.g., automated reporting, asset tracking) and the roles that depend on them.
• Introduce new roles or modify existing ones for specialized MIS management, such as:
• Specify responsibilities for operational staff in integrating MIS outputs into daily processes.
• Establish MIS support teams across PPL’s key systems (Port Moresby and Ramu, Gazelle, stand-alone systems) for localized expertise and faster troubleshooting.

Provide a detailed organizational chart tailored to the MIS, including departments, roles, and reporting structures. This chart should emphasize cross-functional teams for effective collaboration between IT/OT and business units.

Build up a training program, which should be prepare “Needs Assessment”. Include a phased training roadmap covering all distribution networks and customer-facing operations. Incorporate timelines, budgets, and specific trainer qualifications.

Above listed tasks shall be addresses for all of distribution networks and customers of PPL (Port Moresby system, Ramu system, Gazelle system, and stand – alone systems, etc.).

• Deliverables

Each report will include draft submission for comments by PPL and the WB. The content of the report will be in line with the scope described in Section 3.

Table 4.1. Deliverables.

• Consultant’s team

The team in a firm should include the following expertise.

Table 5.1. Consultant firm’s Key Expert requirements.

Table 5.2. Consultant Firm requirements.

In order to demonstrate the required knowledge, experience and competence relevant to the assignment, the consultants need to provide evidence of the following:

• Previous work that involved development of IT/OT Roadmaps and business processes that were system agnostic.
• Understanding of the relevant IEC standards applicable to ADMS.
• Previous work that involved development plans for implementing CMS, ADMS systems and integrating these systems with GIS and ERP systems.
• Previous work that involved development of system specifications for IT/OT tools related applications.

Reports, meetings and workshops to be developed / conducted in English language.

• Timelines, and Payment Schedule for Deliverables.

At the end of this assignment, the Consultant should prepare and submit a full set of comprehensive reports including full set of reports and documents with proper revision, relevant draft BDs, used electronic data and any relevant meta data in an appropriate electronical format, and 5 copies of printed comprehensive report; the Consultant should delete and/or dispose all original data, information, and documents provided by PPL.

• Duration of Contract & Reporting:

The Consultancy Firm will be paid upon acceptance of key deliverables by the World Bank. Total duration of the assignment is eight (8) months. During this time, Consultant will report directly to the lead for this activity, Manager ICT, PPL, and copy to the Task Team Leader (TTL), EUPRIP Project, World Bank.

• Provision by PPL:
• PPL will provide soft and/or hard copies of existing reports and documents where available.
• PPL will provide a room at its premises or provide or assign a room to the firm upon the firm’s request.
• PPL Personnel of relevant business units and managers will provide necessary inputs upon the firm’s request.
• Provision by the consultant

The Consultant shall be responsible for providing all office, accommodation, meals, travel, visa, and other facilities for his staff and sub-consultants (if any), and the financial proposal shall reflect this.

• Annex - Activities to be included in Phase 1 of Action Plan for incorporation by PPL of digital technologies and applications

OT is hardware and software that detects or causes a change, through the direct monitoring and/or control of industrial equipment, assets, processes and events. The term has become established to demonstrate the technological and functional differences between traditional IT systems and industrial control systems environment, the so-called "IT in the non-carpeted areas"[1]. From an operational / business perspective[2] in Distribution Company (DisCo), a figure below shows the set of IT/OT tools and related interfaces implemented by the sector for running Commercial and Distribution operations:

Figure 10.1. Typical set of tools implemented by Distribution Company (DisCo) for running Commercial and Distribution operations.

Above shown picture maps most important IT/OT tools to deal efficiently with electricity distribution:

IT/OT tools for supporting Commercial operations - “the business” is to sell to customers capacity of distribution networks and electric energy:

• CMS - Commercial Management Information System: information system that supports execution of all commercial operations - revenue cycle of post-paid customers, management of prepayment customers, customer relationship (“face to face” and remotely). In order to achieve sustainable good commercial performance, the Disco must incorporate a state-of-the-art CMS allowing proper execution and monitoring in particular of activities related to commercial or revenue cycle, customer interactions, disconnection/reconnection of electricity supply linked to unpaid bills, connection of new customers.

• Digital Contact Center services: a hub system to receive from and send to messages (calls, chats, SMS) to customers. It combines staff teams and automated solutions.

• AMI - Advanced Metering Infrastructure: an integrated system of smart meters, data management systems and communication networks that enable two-way communication between the utilities and customers. It plays an important role in the implementation of Revenue Protection Program.

• Head End System - HES: The Advanced Metering Infrastructure (AMI) Head-End System (HES) serves as a hub for incoming data from all installed smart meters. The head-end system verifies the data, performs preliminary processing and then forwards it to the meter data management system (MDM).

• Meter Data Management - MDM: Meter data management (MDM) refers to software that performs long-term data storage and management for the vast quantities of data delivered by smart metering systems. This data consists primarily of usage data and events that are imported from the head-end servers managing the data collection in advanced metering infrastructure (AMI) or automatic meter reading (AMR) systems. MDM is a component in the smart grid infrastructure used by utility companies. This may also incorporate meter data analytics, the analysis of data emitted by electric smart meters that record consumption of electric energy[3].

IT/OT tools for supporting Distribution operation[4] - “the business” is to develop, operate and maintain electricity distribution networks:

• SCADA - Supervisory Control and Data Acquisition system: system (hardware and software) that allows remote operation and control of high and medium voltage network infrastructure. A state-of the-Art SCADA system is one the most cost-efficient solutions that not only helps utilities increase reliability through automation but also helps to lower costs and enable problem areas to be detected and addressed automatically and remotely.

• IRMS - Incident Recording Management System: information system to receive, manage and solve complaints from customers related to quality of electricity service (outages, voltage outside normal interval, etc.).

• OMS - Outage Management Information System, Distribution Management System[5]: OMS is a tool to quickly and accurately identify location and analyze extent of an interruption in electricity supply and enable fast resolution and service restoration. It is supported by a detailed representation of the distribution network and links between points of electricity supply and network assets using a Geographic Information system.

• EMS - Energy Management System: an integrated tool with advanced analytics and optimization techniques to improve energy infrastructure efficiency and reliability[6].

IT/OT tools for supporting corporate resources and general services:

• GIS - Geographical Information System: it maps customers (point of electricity supply), network infrastructure and customers’ connections and links with network assets over a geographical single platform.

• ERP - Enterprise Resource Planning System: it is an information system that support corporate planning and management of shared services (accounting, finance, human resources, procurement, logistics and information technology).

• Data Warehouse (DW) and Business Intelligence (BI) and Analytics: DW is a Centralized Data Repository for storing data from various operational database like (facility databases), financial systems, customer information systems, SCADA and EMS for reporting and analytic purposes. BI tools for generating reports, analyzing data trends, and making informed decisions based on key performance indicators (KPIs) such as power consumption patterns, revenue, and operational efficiency.

Among above listed tools and systems, ERP, CMS (supported by Digital Contact Center services), IRMS and SCADA (focus on providing flexibility to MV operations) shall be considered as critical for running the business. While CMS takes control of the commercial cycles (reading, billing and collection cycles), IRMS allows DisCo to properly handle customer complaints and the process of creating incidents at network level, and SCADA facilitates remote network operations and streamline the fault restoration process.

Proposed IT/OT roadmap shall consider the following concepts / activities, among other activities to be conducted as per applicable assessment and gap analysis for the specific DisCo:

General requirements:

• Procurement and Implementation of tools mentioned in Section 2 of this report, including involved APIs.
• Deployment of required ICT infrastructure.
• Development of main business process blueprint.

Reorganizational restructure required for the effective implementation of IT/OT Tools. Specific requirements for implementing CMS: As part of the implementation of CMS DisCo shall consider the following activities:

• Conduct an on-desk campaign to be conducted by DisCo aims transferring and cleaning up data available within existing customer / billing systems to CMS.
• Conduct an on-site campaign to be conducted by DisCo aims capturing data from the field, required by CMS, OMS/DMS and GIS to support commercial and distribution operations. Among other activities, the on-site campaign shall include related massive labeling process of MV/LV Tx.
• Deployment AMI for specific segments of the market (e.g., high profile consumption customers). Applicable requirement on MDSMs, HESs, and communication networks shall be considered as part of the roadmap.
• Development of Pre – Payment metering an integration to the Master CMS.

Specific requirements for the establishment of a Metering Control Center - MCC: If applicable, as part of the scope of the Revenue Protection Project (RPP) conducted by DisCo, it shall establish a MCC supported by Advanced Metering Infrastructure (AMI) to systematically record and monitor consumption of large and medium customers and permanently eliminate commercial losses in that “high value” segment.

Specific requirements for implementing GIS: As part of the implementation of GIS DisCo shall maps customers (points of electricity supply), network infrastructure (High Voltage (HV), Medium Voltage (MV) network trace and location of MV/LV Transformers) and customers’ connections and links (CNL - Customer Network Link) with network assets over a Geographical single platform. While waiting for the onsite campaign for capturing data on CNL, DisCo should consider creating the well-known Virtual CNL (VCNL), developed based on customer’ nearest MV/LV distribution center.

Specific requirements for implementing SCADA: As part of SCADA implementation DisCo shall consider the following tasks:

• Establishment of a Distribution Control Room (building & facilities).
• Installation of a centralized Master SCADA fully integrated to OMS.
• Development of the communication network infrastructure (fiber optics, GPRS, satellite, etc.).
• Installation of required HW/SW at HV&MV substations to integrate them into the SCADA system: Required IEDs, local communication network, RTUs needs to be covered as part of the roadmap.
• Installation of required HW/SW at MV switching facilities to integrate them into the SCADA system.

• Project related documental references and PPL systems in use

Project related documents as part of this TOR, as follows:

A few of the below listed documents are confidential and will be provided only to the selected consultant after awarding the contract, rest other publicly available documents will be shared with the shortlisted consultants only.

Table 11.1. Project Related Documental references.

Table 11.2. PPL System in use

• Abbreviations

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