EPL - Service Desk/Ticketing system tooling (Новая Зеландия - Тендер #57162006) | ||
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Страна: Новая Зеландия (другие тендеры и закупки Новая Зеландия) Организатор тендера: New Zealand Government Electronic Tenders Service Номер конкурса: 57162006 Дата публикации: 05-09-2024 Источник тендера: Государственные закупки Новой Зеландии |
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RFx ID : | 29930600 |
Tender Name : | EPL - Service Desk/Ticketing system tooling |
Reference # : | |
Open Date : | Wednesday, 7 August 2024 10:00 AM (Pacific/Auckland UTC+12:00) |
Close Date : | Friday, 6 September 2024 4:00 PM (Pacific/Auckland UTC+12:00) |
Tender Type : | Request for Proposals (RFP) |
Tender Coverage : | Sole Agency [?] |
Categories : |
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Regions: |
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Exemption Reason : | None |
Required Pre-qualifications : | None |
Contact : |
Tristram Langford tristram.langford@edpay.nz |
Alternate Physical Delivery Address : | |
Alternate Physical Fax Number : |
Education Payroll is in the process of replacing the existing ticketing system (service request management system) that provides a mechanism for our external users to interact with us. The
service request management system enables our external users to request payroll processing services that cannot be fulfilled via our self-service application. These service requests are
typically non-trivial activities and require our Payroll Service Delivery staff to undertake back-office activities on behalf of the requester.
We are seeking a technology partner to supply a technology product/service for the service desk/ticketing solution, which also has potential to meet future IT Service Management and Agile
Software Development Lifecycle (SDLC) needs.
Please refer to the addenda for the updated RFP.