Provision of a Customer Relationship Management (CRM) solution based on the Microsoft Cloud Platform (Dynamics 365) (Новая Зеландия - Тендер #48058592)

Tasman District Council (the Council) will deliver a new customer service model enabled by new capabilities, systems, and processes and we need your help to do it.

The Council is excited to be releasing this Request for Proposal (RFP) for Project Harakeke - a Customer Relationship Management (CRM) system based on the Microsoft Cloud Platform. Our approach to the challenges we face is different and we are looking for a Microsoft Partner to work with us to transform the way we deliver services and implement a CRM Platform that enables our future service model and enhances the end-to-end service experience for our customers, staff and partners. We expect that the solution we implement will demonstrate the effectiveness of modern platform approaches in solving longstanding issues that impact Local Government entities across New Zealand.

The functional scope of the CRM Platform that you will be designing and delivering is extensive and will consist of a small number of interoperable products such as Microsoft Dynamics 365 Customer Service, Microsoft Power Platform and Microsoft Power BI. The Microsoft Partner we are seeking is one who can bring leading Microsoft Business Applications product experience, innovative thinking, and insights drawn from experience. The Partner we choose will be able to implement Dynamics 365 and Power Platform solutions that showcase their full potential and, in doing so, will support the redesign of how we deliver services to our customers.

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