RFQ Customer relationship management (CRM) technology for managing company's relationships and interactions with clients (Ирландия - Тендер #42674589)

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WAP_CRM - RFQ Customer relationship management (CRM) technology for managing company"s relationships and interactions with clients Login Online registration RFT details Below you find information regarding this tender. To be able to work on a response for the buyer you have to be registered and logged in.

WAP wishes to engage a CRM provider to deliver a CRM System initially for approximately 6 Tús users, manager, and a Systems Administrator. This project will include the Design, Development, and Implementation of the system. The project should also include on-site training for Tús staff to allow familiarisation with full use of the system (to ensure maximum user adoption) and 1-1 training for the appointed System Administrator and System Superuser.

The requirement is to:

• Provide an individual single cloud based shared Programme based CRM solution
• Build in effective communication and communication tracking functionality
• Enable multi-stakeholder reporting including internal management, Board reports and external reporting
• Enable Contact and Organisation management and standard relationship management functionality including calendar events, tasks and communications including phone logs, emails and SMS texting associated with contacts.
• Provide a single point of contact within your organisation to manage the project from conception to implementation
• Provide a project ‘Risk’ schedule with relevant defined mitigation strategies

Expressions of Interest and quotations to pwallace@wap.ie

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