INVITATION TO TENDER FOR THE PROVISION OF AUGMENTED RESOURCES FOR COMPLAINT-HANDLING ( - Тендер #70590491)

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The information contained within the procurement notices/documents is intended for the sole purpose of suppliers preparing for their bids, and shall be used only for this intended purpose. They shall not be reproduced, distributed, adapted, modified, republished, displayed, broadcasted, hyperlinked, framed or transmitted in any manner or by any means without prior permission, other than for its intended purpose.


Tender No.MAS000ETT26000008
Reference No.CSD/T/25/CSIAR/MC/045
AgencyMonetary Authority of Singapore
Published09 Feb 2026 03:05PM
Offer Validity Duration3 Months
RemarksPlease take note that the information or documents listed in Clause 3.1 of Section 2 (Instructions for Tenders) shall only be submitted via GeBIZ.
Procurement TypeServices
Two Envelope BiddingIf the tender is a two envelope tender, you need to submit separate technical and price documents in your response.No
Tender TypeExpenditure
Covered under WTO-GPA/FTAYes
Procurement NatureNon Period Contract
Procurement MethodOpen Tender
Request for Proposal If the tender allows request for proposal, suppliers can counter propose with different items as long as it fulfills the intended objective of the original item.No
GRA Supply/Work Heads [Tendering Capacity]


Please refer to the tender documents to find out if the Government Registration Authority (GRA) registration is a critical (i.e. mandatory), non-critical or fully exempted evaluation criterion.

EPU/SER/19 - Service (Data Entry, Supply of Manpower) [$1,000,000 (EPU S5)]
EPU/SER/34 - Service (Consultant) [$1,000,000 (EPU S5)]
Procurement CategoryServices ⇒ Professional Services

Closing on
09 Mar 2026
04:00PM
Add to Calendar
Electronic Submission

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TENDER DOCUMENTS
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ITT Document (Panel of Augmented Resources for CSI).docx



WHO TO CONTACT
(For all queries pertaining to this tender, please seek clarification from the person(s) listed below.)


MICHELLE CHEW
Michelle_Chew@mas.gov.sg
64225540

10 Shenton Way, Singapore 079117



AWARDING AGENCY


Awarding AgencyMonetary Authority of Singapore
CONTACT PERSON"S DETAILS
MICHELLE CHEW
Michelle_Chew@mas.gov.sg
64225540

10 Shenton Way, Singapore 079117


ITEMS TO RESPOND


1
Item No. 1
Mandatory to Bid: Yes
Level 1 Complaint-handling officers Year 1 monthly rate
Unit of MeasurementMONTH
Required Quantity1.0000
RemarksPlease take note that the information or documents listed in Clause 3.1 of Section 2 (Instructions for Tenders) shall only be submitted via GeBIZ.

DELIVERY INFORMATION


2
Item No. 2
Mandatory to Bid: Yes
Level 1 Complaint-handling officers Year 2 monthly rate
Unit of MeasurementMONTH
Required Quantity1.0000
RemarksPlease take note that the information or documents listed in Clause 3.1 of Section 2 (Instructions for Tenders) shall only be submitted via GeBIZ.

DELIVERY INFORMATION


3
Item No. 3
Mandatory to Bid: Yes
Level 1 Complaint-handling officers Year 3 monthly rate
Unit of MeasurementMONTH
Required Quantity1.0000
RemarksPlease take note that the information or documents listed in Clause 3.1 of Section 2 (Instructions for Tenders) shall only be submitted via GeBIZ.

DELIVERY INFORMATION


4
Item No. 4
Mandatory to Bid: Yes
[Option to Extend] Level 1 Complaint-handling officers Year 4 monthly rate
Unit of MeasurementMONTH
Required Quantity1.0000
RemarksPlease take note that the information or documents listed in Clause 3.1 of Section 2 (Instructions for Tenders) shall only be submitted via GeBIZ.

DELIVERY INFORMATION


5
Item No. 5
Mandatory to Bid: Yes
[Option to Extend] Level 1 Complaint-handling officers Year 5 monthly rate
Unit of MeasurementMONTH
Required Quantity1.0000
RemarksPlease take note that the information or documents listed in Clause 3.1 of Section 2 (Instructions for Tenders) shall only be submitted via GeBIZ.

DELIVERY INFORMATION


6
Item No. 6
Mandatory to Bid: Yes
Level 2 Complaint-handling officers Year 1 monthly rate
Unit of MeasurementMONTH
Required Quantity1.0000
RemarksPlease take note that the information or documents listed in Clause 3.1 of Section 2 (Instructions for Tenders) shall only be submitted via GeBIZ.

DELIVERY INFORMATION


7
Item No. 7
Mandatory to Bid: Yes
Level 2 Complaint-handling officers Year 2 monthly rate
Unit of MeasurementMONTH
Required Quantity1.0000
RemarksPlease take note that the information or documents listed in Clause 3.1 of Section 2 (Instructions for Tenders) shall only be submitted via GeBIZ.

DELIVERY INFORMATION


8
Item No. 8
Mandatory to Bid: Yes
Level 2 Complaint-handling officers Year 3 monthly rate
Unit of MeasurementMONTH
Required Quantity1.0000
RemarksPlease take note that the information or documents listed in Clause 3.1 of Section 2 (Instructions for Tenders) shall only be submitted via GeBIZ.

DELIVERY INFORMATION


9
Item No. 9
Mandatory to Bid: Yes
[Option to Extend] Level 2 Complaint-handling officers Year 4 monthly rate
Unit of MeasurementMONTH
Required Quantity1.0000
RemarksPlease take note that the information or documents listed in Clause 3.1 of Section 2 (Instructions for Tenders) shall only be submitted via GeBIZ.

DELIVERY INFORMATION


10
Item No. 10
Mandatory to Bid: Yes
[Option to Extend] Level 2 Complaint-handling officers Year 5 monthly rate
Unit of MeasurementMONTH
Required Quantity1.0000
RemarksPlease take note that the information or documents listed in Clause 3.1 of Section 2 (Instructions for Tenders) shall only be submitted via GeBIZ.

DELIVERY INFORMATION

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