(CDA-OPS-ITT-2025-240) Provision of health surveillance services via contact centre operations to CDA ( - Тендер #70286551)

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The information contained within the procurement notices/documents is intended for the sole purpose of suppliers preparing for their bids, and shall be used only for this intended purpose. They shall not be reproduced, distributed, adapted, modified, republished, displayed, broadcasted, hyperlinked, framed or transmitted in any manner or by any means without prior permission, other than for its intended purpose.


Tender No.CDA000ETT26000003
Reference No.
AgencyCommunicable Diseases Agency
Published27 Jan 2026 08:05PM
Offer Validity Duration180 Days
RemarksPlease direct your queries or request for clarifications regarding the ITT to the following personnel at least seven (7) calendar days before the tender closing date, failing which, the Authority shall have the discretion to disregard all such queries or request for clarifications:

(a) Mr. Samuel Ng at email address samuel_ng@cda.gov.sg;
(b) Ms. Rebecca Toh at email address rebecca_toh@cda.gov.sg; and
(c) Ms Rachel Wong at email address rachel_lp_wong@cda.gov.sg
Procurement TypeServices
Two Envelope BiddingIf the tender is a two envelope tender, you need to submit separate technical and price documents in your response.No
Tender TypeExpenditure
Covered under WTO-GPA/FTANo
Procurement NatureNon Period Contract
Procurement MethodOpen Tender Lite
Request for Proposal If the tender allows request for proposal, suppliers can counter propose with different items as long as it fulfills the intended objective of the original item.No
GRA Supply/Work Heads [Tendering Capacity]


Please refer to the tender documents to find out if the Government Registration Authority (GRA) registration is a critical (i.e. mandatory), non-critical or fully exempted evaluation criterion.


Procurement CategoryServices ⇒ Professional Services

Closing on
09 Feb 2026
04:00PM
Add to Calendar
Electronic Submission

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TENDER DOCUMENTS
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ITT documents (OPS).zip



WHO TO CONTACT
(For all queries pertaining to this tender, please seek clarification from the person(s) listed below.)


SAMUEL NG
Samuel_NG@cda.gov.sg
00000000

238A Thomson Road Novena Square Tower A #23-01 to 05 Singapore 307684



AWARDING AGENCY


Awarding AgencyCommunicable Diseases Agency
CONTACT PERSON"S DETAILS
SAMUEL NG
Samuel_NG@cda.gov.sg
00000000

238A Thomson Road Novena Square Tower A #23-01 to 05 Singapore 307684


ITEMS TO RESPOND


1
Item No. 1
Mandatory to Bid: Yes
(Year 1 & 2) Rate for every international call and/or messages made
Unit of MeasurementUNIT
Required Quantity1.0000
Remarks

DELIVERY INFORMATION


2
Item No. 2
Mandatory to Bid: Yes
(Year 1 & 2) Rate for daily volume of 1 - 50 calls and/or messages
Unit of MeasurementDAY
Required Quantity1.0000
Remarks

DELIVERY INFORMATION


3
Item No. 3
Mandatory to Bid: Yes
(Year 1 & 2) Rate for daily volume of 51 - 100 calls and/or messages
Unit of MeasurementDAY
Required Quantity1.0000
Remarks

DELIVERY INFORMATION


4
Item No. 4
Mandatory to Bid: Yes
(Year 1 & 2) Rate for daily volume of 101 - 200 calls and/or messages
Unit of MeasurementDAY
Required Quantity1.0000
Remarks

DELIVERY INFORMATION


5
Item No. 5
Mandatory to Bid: Yes
(Year 1 & 2) Rate for daily volume of 201 - 300 calls and/or messages
Unit of MeasurementDAY
Required Quantity1.0000
Remarks

DELIVERY INFORMATION


6
Item No. 6
Mandatory to Bid: Yes
(Year 1 & 2) Rate for daily volume of 301 - 400 calls and/or messages
Unit of MeasurementDAY
Required Quantity1.0000
Remarks

DELIVERY INFORMATION


7
Item No. 7
Mandatory to Bid: Yes
(Year 1 & 2) Rate for daily volume of 401 - 500 calls and/or messages
Unit of MeasurementDAY
Required Quantity1.0000
Remarks

DELIVERY INFORMATION


8
Item No. 8
Mandatory to Bid: Yes
(Year 1 & 2) Rate for daily volume of 501 - 600 calls and/or messages
Unit of MeasurementDAY
Required Quantity1.0000
Remarks

DELIVERY INFORMATION


9
Item No. 9
Mandatory to Bid: Yes
(Year 1 & 2) Rate for daily volume of 601 - 700 calls and/or messages
Unit of MeasurementDAY
Required Quantity1.0000
Remarks

DELIVERY INFORMATION


10
Item No. 10
Mandatory to Bid: Yes
(Year 1 & 2) Rate for daily volume of 701 - 800 call and/or messages
Unit of MeasurementDAY
Required Quantity1.0000
Remarks

DELIVERY INFORMATION

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