Kosovo Social Assistance System Reform Project ( - Тендер #69386155)

• Project ID

P171098

• Project Title

Kosovo Social Assistance System Reform Project

• Country

Kosovo

• Notice No

OP00416781

• Notice Type

Request for Expression of Interest

• Notice Status

Published

• Borrower Bid Reference

SAS.1.3.ICS.007A

• Procurement Method

Individual Consultant Selection

• Language of Notice

English

• Submission Deadline Date/Time

Dec 18, 2025 16:00

• Published Date

Dec 18, 2025

• CONTACT INFORMATION
• Organization/Department

Ministry of Finance, Labor and Transfers

• Name

Loresa Statovci

• Address

Government Building, 13th Floor, Square“Mother Theresa“-10000, Pristina

• City

• Province/State

Kosovo

• Postal Code

• Country

Kosovo

• Phone

045168333

• Email

Loresa.Statovci@rks-gov.net

• Website

https://mf.rks-gov.net/

Republika e Kosovës

Republika Kosova - Republic of Kosovo

Qeveria - Vlada – Government

Ministria e Financave, Punës dhe Transfereve - Ministarstvo Finansija, Rada i Transfera – Ministry of Finance, Labour and Transfers

TERMS OF REFERENCE
Engagement of a Monitoring Process Manager

BACKGROUND

The Ministry of Finance, Labour and Transfers (MFLT) of the Republic of Kosovo is implementing a pilot project for social assistance reform. The objective of the project is to improve the fairness and adequacy of the social safety net in Kosovo. Improving fairness will include the selection of SAS beneficiaries based on poverty status, providing more adequate benefits – including increased per-capita benefits for larger families – and ensuring that beneficiaries who are able to work benefit from activation measures.

To ensure that the poorest families benefit from social assistance, the Ministry will monitor the field visits conducted by around 60 monitors who will be engaged across all municipalities of the Republic of Kosovo. In this regard, the MFLT will engage a Monitoring Process Manager.

OBJECTIVE OF THE ENGAGEMENT

The main objective of this engagement is to ensure that the selection of beneficiary families for social assistance is carried out in a fair and merit-based manner. Monitoring field visits is considered essential to eliminate potential errors in the assessment process, which must be organized and supervised in the best possible way.

SCOPE OF WORK

The responsibilities of the Monitoring Process Manager are as follows:

• Plans and organizes the daily activities of the monitors, including distributing the visit lists and assigning work schedules;
• Ensures effective coordination of workflow and timely addressing of operational issues;
• Verifies the quality of field visits, collected data, and reports submitted by staff;
• Analyzes reports and identifies gaps, errors, or inconsistencies;
• Provides guidance, technical support, and individual mentoring to monitors, particularly regarding the correct implementation of the monitoring methodology;
• Prepares reports on progress, key findings, and issues identified during monitoring;
• Reports regularly to his/her supervisor on field conditions and recommendations for improvement;
• Actively participates in meetings (online or in person);
• Conducts home visits and interviews families regarding their living standards; and
• Performs any other task related to the job description, as requested by the supervisor.

EXPECTED DELIVERABLES

The Monitoring Process Manager will submit reports as requested, including all relevant information related to field visits, in accordance with the Project’s requirements.

DURATION AND PAYMENT

The engagement is expected to start at the beginning of January 2026 and last until December 2026, with the possibility of extension. The Monitoring Process Manager will be paid on a monthly basis €750.00 gross (including pension contributions and taxes). The position is full-time.

QUALIFICATIONS AND REQUIREMENTS

Candidates must meet the following profile and specifications:

• University degree in social work, psychology, sociology, law, or related fields;
• Good knowledge of one of the official working languages in the respective municipality (Albanian or Serbian);
• Possession of a valid driver’s license;
• At least two (2) years of work experience in general, including at least six (6) months of work experience in monitoring social schemes;
• Proof of license in the field of social services or monitoring processes (preferred);
• Proven experience in the social assistance and social services sector (preferred).

REPORTING AND OBLIGATIONS

The Monitoring Process Manager will report monthly to the Project Coordinator and, as needed, to the Project Coordination Unit (PCU).

EVALUATION CRITERIA

Interested candidates’ attention is drawn to Section VII, paragraphs 7.34, 7.35, 7.36, and 7.37 of the “Procurement Regulations for IPF Borrowers” (July 2016) of the World Bank, which define the Bank’s policies regarding conflict of interest. The selection of candidates will be conducted according to the Individual Consultant (IC) method, within the framework described in the Procurement Regulations and in accordance with the above evaluation criteria.

For more information, candidates may contact the address below during official working hours (08:00–16:00).

Expressions of interest must be submitted electronically (by email) no later than 18 December 2025, 16:00, and must include:

• CV;
• Proof of qualifications (diplomas and certificates);
• Motivation letter (maximum one page, also indicating the preferred region for deployment);
• Proof of work experience (reference, contract, or sworn statement);
• Copy of driver’s license.

Social Assistance System Reform Project in Kosovo (SAS)
Project Coordination Unit – PCU
“Edit Durham” Square No. 46, Pristina
Former Kino Armata Building
1st Floor, Office No. 107, 10 000 Pristina, Kosovo
Email: procurement.sas@rks-gov.net

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