Provision of 24/7 Contact Centre Services for Management of Feedback via all Channels ( - Тендер #69331581)

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The information contained within the procurement notices/documents is intended for the sole purpose of suppliers preparing for their bids, and shall be used only for this intended purpose. They shall not be reproduced, distributed, adapted, modified, republished, displayed, broadcasted, hyperlinked, framed or transmitted in any manner or by any means without prior permission, other than for its intended purpose.


Tender No.NPB000ETT25000093
Reference No.NParks/N/72/2025
AgencyNational Parks Board
Published18 Dec 2025 05:50PM
Offer Validity Duration120 Days
RemarksThe PC Start Date and PC End Date are tentative. The actual commencement date of the contract will be indicated in the Letter of Acceptance.
Procurement TypeServices
Two Envelope BiddingIf the tender is a two envelope tender, you need to submit separate technical and price documents in your response.No
Tender TypeExpenditure
Covered under WTO-GPA/FTAYes
Procurement NaturePeriod Contract
Period Contract Start Date15 Jun 2026
Period Contract End Date14 Jun 2029
Procurement MethodOpen Tender
Request for Proposal If the tender allows request for proposal, suppliers can counter propose with different items as long as it fulfills the intended objective of the original item.No
GRA Supply/Work Heads [Tendering Capacity]


Please refer to the tender documents to find out if the Government Registration Authority (GRA) registration is a critical (i.e. mandatory), non-critical or fully exempted evaluation criterion.


Procurement CategoryServices ⇒ Professional Services

Closing on
23 Jan 2026
04:00PM
Add to Calendar
Electronic Submission

Site Briefing on
09 Jan 2026
11:00AM
View Site Briefing Details

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TENDER DOCUMENTS
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Tender Documents.zip



WHO TO CONTACT
(For all queries pertaining to this tender, please seek clarification from the person(s) listed below.)


CLEMENT CHENG
clement_cheng@nparks.gov.sg
96504277

National Parks Board
1 Cluny Road
National Headquarters, Singapore Botanic Gardens
Singapore 259569



AWARDING AGENCY


Awarding AgencyNational Parks Board
CONTACT PERSON"S DETAILS
CLEMENT CHENG
clement_cheng@nparks.gov.sg
96504277

National Parks Board
1 Cluny Road
National Headquarters, Singapore Botanic Gardens
Singapore 259569


SITE BRIEFINGAdd to Calendar

Attendance CompulsoryYes
Briefing Date09 Jan 2026
Briefing Time11:00AM
VenuePhysical tender briefing where venue details are to be advised via email upon RSVP.
RemarksDue to space constraints, we can accommodate up to three (3) representatives from each company at the tender briefing. Please RSVP via email to clement_cheng@nparks.gov.sg and louis_leong@nparks.gov.sg with the following details by 6 Jan 2026 (Tuesday), 5 PM.
1. Company Name
2. Name, Designation and Email of representative 1
3. Name, Designation and Email of representative 2
4. Name, Designation and Email of representative 3

CONTACT PERSON"S DETAILS
CLEMENT CHENG
clement_cheng@nparks.gov.sg
96504277

National Parks Board
1 Cluny Road
National Headquarters, Singapore Botanic Gardens
Singapore 259569


ITEMS TO RESPOND


1
Item No. 1
Mandatory to Bid: Yes
TOTAL FOR FIRM REQUIREMENTS FOR CONTACT CENTRE SERVICES
Unit of MeasurementLOT
Required Quantity1.0000
RemarksEnter the total sum for S/N 1 to 3 of Summary of Tender here.


2
Item No. 2
Mandatory to Bid: Yes
TOTAL FOR OPTIONAL REQUIREMENTS FOR CONTACT CENTRE SERVICES
Unit of MeasurementLOT
Required Quantity1.0000
RemarksEnter the total sum for S/N 4 to 5 of Summary of Tender here.

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