MIGRATION OF TRADE STATISTICS SYSTEM (TSS) APPLICATION AND PROVISION OF MAINTENANCE AND SUPPORT SERVICES FOR THE MIGRATED TSS APPPLICATION FOR CUSTOMS ( - Тендер #63114211)

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The information contained within the procurement notices/documents is intended for the sole purpose of suppliers preparing for their bids, and shall be used only for this intended purpose. They shall not be reproduced, distributed, adapted, modified, republished, displayed, broadcasted, hyperlinked, framed or transmitted in any manner or by any means without prior permission, other than for its intended purpose.


Tender No.FINCEDETT25000007
Reference No.ITD/ITT/02/2025
AgencyMinistry of Finance - Singapore Customs
Published15 Apr 2025 06:50PM
Offer Validity Duration6 Months
Remarks
Procurement TypeGoods
Two Envelope BiddingIf the tender is a two envelope tender, you need to submit separate technical and price documents in your response.No
Tender TypeExpenditure
Covered under WTO-GPA/FTAYes
Procurement NatureNon Period Contract
Procurement MethodOpen Tender
Request for Proposal If the tender allows request for proposal, suppliers can counter propose with different items as long as it fulfills the intended objective of the original item.No
GRA Supply/Work Heads [Tendering Capacity]


Please refer to the tender documents to find out if the Government Registration Authority (GRA) registration is a critical (i.e. mandatory), non-critical or fully exempted evaluation criterion.

EPU/CMP/10 - Computer Related Hardware, Software, and Services [$5,000,000 (EPU S7)]
Procurement CategoryIT&Telecommunication ⇒ IT Services & Software Development

Closing on
13 May 2025
04:00PM
Add to Calendar
Electronic Submission

Site Briefing on
25 Apr 2025
03:00PM
View Site Briefing Details

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TENDER DOCUMENTS
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ITT_Tender for TSS.zip



WHO TO CONTACT
(For all queries pertaining to this tender, please seek clarification from the person(s) listed below.)


JASON YONG
Jason_yong@customs.gov.sg
96742763

Singapore Customs
55 Newton Road #02-01
Revenue House
Singapore 307987



AWARDING AGENCY


Awarding AgencyMinistry of Finance - Singapore Customs
CONTACT PERSON"S DETAILS
JASON YONG
Jason_yong@customs.gov.sg

96742763
Singapore Customs
55 Newton Road #02-01
Revenue House
Singapore 307987


SITE BRIEFINGAdd to Calendar

Attendance CompulsoryYes
Briefing Date25 Apr 2025
Briefing Time03:00PM
VenueSingapore Customs
RemarksThe Tenderer is required to confirm its attendance with Mr Jason Yong (Jason_Yong@Customs.gov.sg) by electronic mail, which must be received on or before 23 April 2025 (Wednesday) by 4.00 pm. The Tenderer shall indicate the number of people attending the briefing, their name(s), designation(s) and contact details.

CONTACT PERSON"S DETAILS
JASON YONG
Jason_Yong@Customs.gov.sg
96742763

Singapore Customs
55 Newton Road #02-01
Revenue House
Singapore 307987


ITEMS TO RESPOND


1
Item No. 1
Mandatory to Bid: Yes
[Base Services]
Provide professional services to migrate existing TSS within 14 months from the date of commencement stipulated in the LOA, with 1 month PGP and 3 months SWP of TSS in GCC.
Unit of MeasurementLOT
Required Quantity1.0000
Remarks


2
Item No. 2
Mandatory to Bid: Yes
[Base Services]
Provide, install and activate all the software licences/subscriptions for setup, development and testing of the Solution during the Migration Phase, with 1 month PGP and 3 months SWP
Unit of MeasurementLOT
Required Quantity1.0000
Remarks


3
Item No. 3
Mandatory to Bid: Yes
[Base Services]
Engage an independent auditor/security assessor to conduct a Solution security acceptance test comprising of VAPT, SCR, security configuration review incl. follow-up review of the Solution and processes, before commissioning.
Unit of MeasurementLOT
Required Quantity1.0000
Remarks


4
Item No. 4
Mandatory to Bid: Yes
[Optional Services]
Provide application maintenance and support services for the Solution in GCC for a period of three (3) years (Year 1 to Year 3) (Operational Phase) upon completion of Migration Phase.
Unit of MeasurementLOT
Required Quantity1.0000
Remarks


5
Item No. 5
Mandatory to Bid: Yes
[Optional Services]
Provide maintenance for all the software licences/subscriptions for smooth on-going operation of the Solution during the Operational Phase (for a period of three (3) years (Year 1 to Year 3).
Unit of MeasurementLOT
Required Quantity1.0000
Remarks


6
Item No. 6
Mandatory to Bid: Yes
[Optional Services]
Provide application maintenance and support services for the Solution in GCC for a period of 2 years (Year 4 to Year 5) (Operational Phase) upon completion of Year 3 application maintenance support services.
Unit of MeasurementLOT
Required Quantity1.0000
Remarks


7
Item No. 7
Mandatory to Bid: Yes
[Optional Services]
Provide maintenance for all the software licences/subscriptions for smooth on-going operation of the Solution during the Operational Phase for a period of 2 years (Year 4 to Year 5).
Unit of MeasurementLOT
Required Quantity1.0000
Remarks


8
Item No. 8
Mandatory to Bid: Yes
[Optional Services]
Provide professional services for enhancements and changes to the Solution for up to two-thousand (2,000) Service Request (SR) man-days on a pay-per-use basis during the Contract Period.
Unit of MeasurementLOT
Required Quantity1.0000
Remarks


9
Item No. 9
Mandatory to Bid: Yes
[Optional Services]
Engage an independent and competent auditor to conduct a security audit comprising VA (quarterly), PT (yearly), SCR (yearly), and security configuration reviews (including follow-up reviews) of the Solution for 5 years
Unit of MeasurementLOT
Required Quantity1.0000
Remarks

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