Framework Agreement for Contact Centre Services ( - Тендер #52691455)

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The information contained within the procurement notices/documents is intended for the sole purpose of suppliers preparing for their bids, and shall be used only for this intended purpose. They shall not be reproduced, distributed, adapted, modified, republished, displayed, broadcasted, hyperlinked, framed or transmitted in any manner or by any means without prior permission, other than for its intended purpose.


Tender No.CPF000ETT24000011
Reference No.CPFCCC2024TDR004
AgencyCentral Provident Fund Board
Published03 Apr 2024 09:50AM
Offer Validity Duration3 Months
RemarksPlease refer to the attached Invitation to Tender documents for more details.
Procurement TypeServices
Two Envelope BiddingIf the tender is a two envelope tender, you need to submit separate technical and price documents in your response.No
Tender TypeExpenditure
Covered under WTO-GPA/FTAYes
Procurement NaturePeriod Contract
Period Contract Start Date01 Jun 2024
Period Contract End Date31 May 2027
Procurement MethodOpen Tender
Request for Proposal If the tender allows request for proposal, suppliers can counter propose with different items as long as it fulfills the intended objective of the original item.No
GRA Supply/Work Heads [Tendering Capacity]


Please refer to the tender documents to find out if the Government Registration Authority (GRA) registration is a critical (i.e. mandatory), non-critical or fully exempted evaluation criterion.

EPU/SER/19 - Service (Data Entry, Supply of Manpower) [$10,000,000 (EPU S8)]
EPU/SER/30 - Service (Management) [$10,000,000 (EPU S8)]
Procurement CategoryServices ⇒ Data Entry, Supply of Manpower Services

Closing on
30 Apr 2024
04:00PM
Add to Calendar
Electronic Submission

Site Briefing on
08 Apr 2024
10:00AM
View Site Briefing Details

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TENDER DOCUMENTS
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Cover letter.pdf


Part 1(A) - Instructions to Tenderers.pdf


Part 1B - Annex I - T and C Governing PO and SR_Contact Centre Services.pdf


Part 1B - Master Conditions of Contract_Contact Centre Services.pdf


Part 2A - Requirement Specifications.pdf


Part 2B - Requirement Specifications for CPFB.pdf


Part 2C - Requirement Specifications for MHA NS Contact Centre_Final.pdf


Part 2D - Requirement Specifications for STBCC_Final.pdf


Part 2E - Requirement Specifications for new FA_CSC_Final.pdf


Part 3 Guidelines for Tender (Annexes).docx

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WHO TO CONTACT
(For all queries pertaining to this tender, please seek clarification from the person(s) listed below.)


PRIMARY
PNG MING JIAN
png_ming_jian@cpf.gov.sg
0000

238B Thomson Road, Novena Square Tower B #08-00, Singapore 307685

SECONDARY
JOLENE LIM
jolene_lim@cpf.gov.sg
0000

238B Thomson Road, Novena Square Tower B #08-00, Singapore 307685


AWARDING AGENCY


Awarding AgencyCentral Provident Fund Board
CONTACT PERSON"S DETAILS
PNG MING JIAN
png_ming_jian@cpf.gov.sg
0
0
238B Thomson Road, Novena Square Tower B #08-00, Singapore 307685


SITE BRIEFINGAdd to Calendar

Attendance CompulsoryYes
Briefing Date08 Apr 2024
Briefing Time10:00AM
VenueCPFB, 238A Thomson Road, Novena Square Tower A Level 8, Event Hall, Singapore 307684
RemarksPlease refer to Clause A4 of Part 1A of this Invitation to Tender for more details.

CONTACT PERSON"S DETAILS
NORSEHA MOHD YASIN
Norseha_mohd_yasin@cpf.gov.sg
0000

238B Thomson Road, Novena Square Tower B #08-00, Singapore 307685


ITEMS TO RESPOND


1
Item No. 1
Mandatory to Bid: Yes
Item breakdown is allowed
Grand Total for One-time Setup Cost
Unit of MeasurementLOT
Required Quantity1.0000
RemarksPlease refer to Annex C (Cost Schedules) to Part 3 of this Invitation to Tender for more details.


2
Item No. 2
Mandatory to Bid: Yes
Item breakdown is allowed
[Firm]: Grand total for Monthly Management Fees (For Call Services) for 3 years
Unit of MeasurementLOT
Required Quantity1.0000
RemarksPlease refer to Annex C to Part 3 of this Invitation to Tender for more details.


3
Item No. 3
Mandatory to Bid: Yes
Item breakdown is allowed
[Option]: Grand total for Monthly Management Fees (For Call Services) for 3 years
Unit of MeasurementLOT
Required Quantity1.0000
RemarksPlease refer to Annex C to Part 3 of this Invitation to Tender for more details.


4
Item No. 4
Mandatory to Bid: Yes
Item breakdown is allowed
[Firm]: Grand total for Monthly Management Fees (For Email Services) for 3 years
Unit of MeasurementLOT
Required Quantity1.0000
RemarksPlease refer to Annex C to Part 3 of this Invitation to Tender for more details.


5
Item No. 5
Mandatory to Bid: Yes
Item breakdown is allowed
[Option]: Grand total for Monthly Management Fees (For Email Services) for 3 years
Unit of MeasurementLOT
Required Quantity1.0000
RemarksPlease refer to Annex C to Part 3 of this Invitation to Tender for more details.


6
Item No. 6
Mandatory to Bid: Yes
Item breakdown is allowed
[Firm]: Grand Total for Monthly Management Fees (For Text Messaging and Live Chat Services) for 3 years
Unit of MeasurementLOT
Required Quantity1.0000
RemarksPlease refer to Annex C to Part 3 of this Invitation to Tender for more details.


7
Item No. 7
Mandatory to Bid: Yes
Item breakdown is allowed
[Option]: Grand Total for Monthly Management Fees (For Text Messaging and Live Chat Services) for 3 years
Unit of MeasurementLOT
Required Quantity1.0000
RemarksPlease refer to Annex C to Part 3 of this Invitation to Tender for more details.


8
Item No. 8
Mandatory to Bid: Yes
Item breakdown is allowed
[Firm]: Grand Total for Monthly Management Fees (For Services from/across All Channels) for 3 years
Unit of MeasurementLOT
Required Quantity1.0000
RemarksPlease refer to Annex C to Part 3 of this Invitation to Tender for more details.


9
Item No. 9
Mandatory to Bid: Yes
Item breakdown is allowed
[Option]: Grand Total for Monthly Management Fees (For Services from/across All Channels) for 3 years
Unit of MeasurementLOT
Required Quantity1.0000
RemarksPlease refer to Annex C to Part 3 of this Invitation to Tender for more details.


10
Item No. 10
Mandatory to Bid: Yes
Item breakdown is allowed
[Firm]: Grand Total for Monthly Management Fees (Premium Surcharge for Volume with More Stringent Requirements) for 3 years
Unit of MeasurementLOT
Required Quantity1.0000
RemarksPlease refer to Annex C to Part 3 of this Invitation to Tender for more details.

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