Provision of Application Development & Maintenance Services for Gambling Licensee Risk Assessment & Supervision System (“GLASS”) - Inspection System ( - Тендер #52691046)

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The information contained within the procurement notices/documents is intended for the sole purpose of suppliers preparing for their bids, and shall be used only for this intended purpose. They shall not be reproduced, distributed, adapted, modified, republished, displayed, broadcasted, hyperlinked, framed or transmitted in any manner or by any means without prior permission, other than for its intended purpose.


Tender No.CRA000ETT24000002
Reference No.
AgencyGambling Regulatory Authority of Singapore (GRA)
Published03 Apr 2024 12:05AM
Offer Validity Duration180 Days
Remarks
Procurement TypeServices
Two Envelope BiddingIf the tender is a two envelope tender, you need to submit separate technical and price documents in your response.No
Tender TypeExpenditure
Covered under WTO-GPA/FTANo
Procurement NatureNon Period Contract
Procurement MethodOpen Tender
Request for Proposal If the tender allows request for proposal, suppliers can counter propose with different items as long as it fulfills the intended objective of the original item.No
GRA Supply/Work Heads [Tendering Capacity]


Please refer to the tender documents to find out if the Government Registration Authority (GRA) registration is a critical (i.e. mandatory), non-critical or fully exempted evaluation criterion.

EPU/CMP/10 - Computer Related Hardware, Software, and Services [$3,000,000 (EPU S6)]
Procurement CategoryIT&Telecommunication ⇒ IT Services & Software Development

Closing on
29 Apr 2024
04:00PM
Add to Calendar
Electronic Submission

Site Briefing on
11 Apr 2024
10:00AM
View Site Briefing Details

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TENDER DOCUMENTS
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GLASS-CoveringLetter.pdf


GLASS_Part-4-EvaluationCriteria.pdf


GLASS_Part1-SectionA-InstructionsToTenderers_v1 0.pdf


GLASS_Part1-SectionB-ConditionsOfContract_v1 0.pdf


GLASS_Part1-SectionC-ConditionsOfSoftwareMaintenanceSupport_v1 0.pdf


GLASS_Part2-SectionA-GeneralRequirements_v2 3.pdf


GLASS_Part2-SectionB-SecuritySpecifications.pdf


GLASS_Part3-GuidelinesforTenderer_v1 0.pdf



WHO TO CONTACT
(For all queries pertaining to this tender, please seek clarification from the person(s) listed below.)


CHRISTOFFEL LEE
christoffel_lee@gra.gov.sg
6501 7119

460 Alexandra Road, mTower #12-01 Singapore 119963



AWARDING AGENCY


Awarding AgencyGambling Regulatory Authority of Singapore (GRA)
CONTACT PERSON"S DETAILS
CHRISTOFFEL LEE
christoffel_lee@gra.gov.sg
6501 7119

460 Alexandra Road, mTower #12-01 Singapore 119963


SITE BRIEFINGAdd to Calendar

Attendance CompulsoryYes
Briefing Date11 Apr 2024
Briefing Time10:00AM
Venue460 Alexandra Road, mTower #12-01 Singapore 119963
Remarks

CONTACT PERSON"S DETAILS
CHRISTOFFEL LEE
christoffel_lee@gra.gov.sg
6501 7119

460 Alexandra Road, mTower #12-01 Singapore 119963


ITEMS TO RESPOND


1
Item No. 1
Mandatory to Bid: Yes
Design, develop, install, test and commission the Solution that meets the requirements of this Tender and includes all the functional modules required, including the data migration for existing system(s) to the new System database.
Unit of MeasurementLOT
Required Quantity1.0000
Remarks

DELIVERY INFORMATION


2
Item No. 2
Mandatory to Bid: Yes
Provide one-time setup of the Government Commercial Cloud ("GCC") hosting infrastructure
Unit of MeasurementLOT
Required Quantity1.0000
Remarks

DELIVERY INFORMATION


3
Item No. 3
Mandatory to Bid: Yes
Provide professional security tools and services prior to System Commissioning to conduct Security Source Code/Review and System Vulnerability and Penetration Tests (VAPT)
Unit of MeasurementLOT
Required Quantity1.0000
Remarks

DELIVERY INFORMATION


4
Item No. 4
Mandatory to Bid: Yes
Conduct User training for the System Administrator and End Users
Unit of MeasurementLOT
Required Quantity1.0000
Remarks

DELIVERY INFORMATION


5
Item No. 5
Mandatory to Bid: Yes
OPTIONAL:
Provide maintenance and support for one (1) year (Year 2) upon completion of Performance Guarantee Period (72 days) and Software Warranty Period (12 months) for the fully operational System that meets the requirement of this Tender
Unit of MeasurementLOT
Required Quantity1.0000
RemarksIncludes all functional modules awarded, including tools and licenses for production and staging environments.

DELIVERY INFORMATION


6
Item No. 6
Mandatory to Bid: Yes
OPTIONAL:
Provide maintenance and support for one (1) year (Year 3) upon completion of Year 2 maintenance and support for the fully operational System that meets the requirement of this Tender
Unit of MeasurementLOT
Required Quantity1.0000
RemarksIncludes all functional modules awarded, including tools and licenses for production and staging environments.

DELIVERY INFORMATION


7
Item No. 7
Mandatory to Bid: Yes
OPTIONAL:
Provide maintenance and support for one (1) year (Year 4) upon completion of Year 3 maintenance and support for the fully operational System that meets the requirement of this Tender
Unit of MeasurementLOT
Required Quantity1.0000
RemarksIncludes all functional modules awarded, including tools and licenses for production and staging environments.

DELIVERY INFORMATION


8
Item No. 8
Mandatory to Bid: Yes
OPTIONAL:
Provide maintenance and support for one (1) year (Year 5) upon completion of Year 4 maintenance and support for the fully operational System that meets the requirement of this Tender
Unit of MeasurementLOT
Required Quantity1.0000
RemarksIncludes all functional modules awarded, including tools and licenses for production and staging environments.

DELIVERY INFORMATION


9
Item No. 9
Mandatory to Bid: Yes
OPTIONAL:
Provide up to a total of five hundred (500) Service Request ("SR") man-days for the modification and enhancement to the System at any time from the date of Letter of Acceptance till the expiry of the maintenance period.
Unit of MeasurementLOT
Required Quantity1.0000
RemarksShall be paid upon consumption only.

DELIVERY INFORMATION

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