Contact Centre Audit Services ( - Тендер #43290679)

OPEN



The information contained within the procurement notices/documents is intended for the sole purpose of suppliers preparing for their bids, and shall be used only for this intended purpose. They shall not be reproduced, distributed, adapted, modified, republished, displayed, broadcasted, hyperlinked, framed or transmitted in any manner or by any means without prior permission, other than for its intended purpose.


Tender No.PMOPSDETT23000006
Reference No.
AgencyPrime Minister"s Office-Public Service Division
Published05 Jul 2023 06:35PM
Offer Validity Duration90 Days
Remarks
Procurement TypeServices
Two Envelope BiddingIf the tender is a two envelope tender, you need to submit separate technical and price documents in your response.No
Tender TypeExpenditure
Covered under WTO-GPA/FTAYes
Procurement NatureNon Period Contract
Procurement MethodOpen Tender
Request for Proposal If the tender allows request for proposal, suppliers can counter propose with different items as long as it fulfills the intended objective of the original item.No
GRA Supply/Work Heads [Tendering Capacity]


Please refer to the tender documents to find out if the Government Registration Authority (GRA) registration is a critical (i.e. mandatory), non-critical or fully exempted evaluation criterion.

EPU/SER/34 - Service (Consultant) [$500,000 (EPU S4)]
Procurement CategoryIT&Telecommunication ⇒ IT Services & Software Development

Closing on
31 Jul 2023
04:00PM
Add to Calendar
Electronic Submission

LOADING


TENDER DOCUMENTS
(Please log in to view the Documents)



Audit ITT PDF.zip



WHO TO CONTACT
(For all queries pertaining to this tender, please seek clarification from the person(s) listed below.)


TAN NGAH LENG
Ngah_Leng_TAN_from.TP@psd.gov.sg
81981314
63328932
100 High Street, #07-01, The Treasury, Singapore 179434



AWARDING AGENCY


Awarding AgencyPrime Minister"s Office-Public Service Division
CONTACT PERSON"S DETAILS
TAN NGAH LENG
Ngah_Leng_TAN_from.TP@psd.gov.sg
81981314

100 High Street, #07-01, The Treasury, Singapore 179434


ITEMS TO RESPOND


1
Item No. 1
Mandatory to Bid: Yes
Provision of Audit Services on Contact Centre Services by PSD"s Out-Sourced Call Centre for Operations during the period 1 Aug 2022 to 31 Jul 2023
(S/N 1 of Price Schedule in Annex 3E)
Unit of MeasurementLOT
Required Quantity1.0000
RemarksPlease refer to the attached Tender documents


2
Item No. 2
Mandatory to Bid: Yes
Optional: Review and audit on the accuracy of One Selected Month"s KPI reports at Agency Level for all agencies
(S/N 2 of Price Schedule in Annex 3E)
Unit of MeasurementLOT
Required Quantity1.0000
RemarksPlease refer to the attached Tender documents


3
Item No. 3
Mandatory to Bid: Yes
Optional: Provision of Audit Services on Contact Centre Services by PSD"s Out-Sourced Call Centre for Operations during the period 1 Aug 2023 to 31 Jul 2024.
(S/N 3 of Price Schedule in Annex 3E)
Unit of MeasurementLOT
Required Quantity1.0000
RemarksPlease refer to the attached Tender documents


4
Item No. 4
Mandatory to Bid: Yes
Optional" Provision of Audit Services on Contact Centre Services by PSD"s Out-Sourced Call Centre for Operations during the period 1 Aug 2024 to 31 Jul 2025
(S/N 4 of Price Schedule in Annex 3E)
Unit of MeasurementLOT
Required Quantity1.0000
RemarksPlease refer to the attached Tender documents

Источник закупки

Перейти