PROVISION OF 1777 CALL CENTRE OPERATOR SERVICES ( - Тендер #43288293)

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The information contained within the procurement notices/documents is intended for the sole purpose of suppliers preparing for their bids, and shall be used only for this intended purpose. They shall not be reproduced, distributed, adapted, modified, republished, displayed, broadcasted, hyperlinked, framed or transmitted in any manner or by any means without prior permission, other than for its intended purpose.


Tender No.MHA00003000017692
Reference No.HTX/CPO/Serv
AgencyMinistry of Home Affairs - Ministry Headquarter 1
Published03 Jul 2023 06:05PM
Offer Validity Duration180 Days
Remarks
Procurement TypeServices
Two Envelope BiddingIf the tender is a two envelope tender, you need to submit separate technical and price documents in your response.No
Tender TypeExpenditure
Covered under WTO-GPA/FTANo
Procurement NatureNon Period Contract
Procurement MethodOpen Tender
Request for Proposal If the tender allows request for proposal, suppliers can counter propose with different items as long as it fulfills the intended objective of the original item.No
GRA Supply/Work Heads [Tendering Capacity]


Please refer to the tender documents to find out if the Government Registration Authority (GRA) registration is a critical (i.e. mandatory), non-critical or fully exempted evaluation criterion.


Procurement CategoryMiscellaneous ⇒ Others

Closing on
31 Jul 2023
04:00PM
Add to Calendar
Electronic Submission

Site Briefing on
17 Jul 2023
09:30AM
View Site Briefing Details

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TENDER DOCUMENTS
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Section I - Provision of 1777 Call Centre Operator Services.pdf


Section II - Provision of 1777 Call Centre Operator Services.pdf


Section III - Provision of 1777 Call Centre Operator Services.pdf



WHO TO CONTACT
(For all queries pertaining to this tender, please seek clarification from the person(s) listed below.)


REMUS THONG
remus_thong@htx.gov.sg






AWARDING AGENCY


Awarding AgencyMinistry of Home Affairs - Ministry Headquarter 1
CONTACT PERSON"S DETAILS
MINISTRY OF HOME AFFAIRS
remus_thong@htx.gov.sg





SITE BRIEFINGAdd to Calendar

Attendance CompulsoryYes
Briefing Date17 Jul 2023
Briefing Time09:30AM
VenueSingapore Civil Defence Force
Headquarters
91 Ubi Avenue 4, Singapore
408827
Main HQ Building, Level 3,
Meeting Room 3
Remarks

CONTACT PERSON"S DETAILS
GWENDELYN ONG
GWENDELYN_ONG@SCDF.GOV.SG
68483313
68483313
Singapore Civil Defence Force
Headquarters
91 Ubi Avenue 4, Singapore
408827


ITEMS TO RESPOND


1
Item No. 10
Mandatory to Bid: Yes
Firm for Year 1 to 3 Provision of 1777 Call Centre Operator Services through Supplier designed Call Referral [1st Jan 2024 to 31 Dec 2026]
Unit of MeasurementEACH
Required Quantity16,500.0000
Remarks

DELIVERY INFORMATION


2
Item No. 20
Mandatory to Bid: Yes
Optional-Year 4 Provision of 1777 Call Centre Operator Services through Supplier designed Call Referral [1st Jan 2027 to 31 Dec 2027]
Unit of MeasurementEACH
Required Quantity5,500.0000
Remarks

DELIVERY INFORMATION


3
Item No. 30
Mandatory to Bid: Yes
Optional-Year 5 Provision of 1777 Call Centre Operator Services through Supplier designed Call Referral [1st Jan 2028 to 31 Dec 2028]
Unit of MeasurementEACH
Required Quantity5,500.0000
Remarks

DELIVERY INFORMATION

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