Access to Distributed Electricity and Lighting in Ethiopia (ADELE) (Эфиопия - Тендер #45803317)

• Project ID

P171742

• Project Title

Access to Distributed Electricity and Lighting in Ethiopia (ADELE)

• Country

Ethiopia

• Notice No

OP00245831

• Notice Type

Request for Expression of Interest

• Notice Status

Published

• Borrower Bid Reference

ET-MOWE-346523-CS-INDV

• Procurement Method

Individual Consultant Selection

• Language of Notice

English

• Submission Deadline Date/Time

Sep 26, 2023 02:00

• Published Date

Sep 04, 2023

• CONTACT INFORMATION
• Organization/Department

Ministry of Water and Energy

• Name

Wagari Madera

• Address

Haile Gebreselassie Road P.O. Box 5744 Addis Ababa Ethiopia

• City

• Province/State

Ethiopia

• Postal Code

• Country

Ethiopia

• Phone

0911701139

• Email

wagarimadera@gmail.com

• Website

http://www.mowr.gov.et/

REQUEST FOR EXPRESSIONS OF INTEREST (Selection of Individual Consultant)

FEDERAL DEMOCRATIC REPUBLIC OF ETHIOPIA

Project: Access to Distributed Electricity and Lighting in Ethiopia (ADELE)- P171742

Credit No. IDA - 68570

Assignment Title: Recruitment of Citizen Engagement Individual Consultant for the ADELE project.

Reference No. ET-MOWE-346523-CS-INDV

The Federal Democratic Republic of Ethiopia has received financing from the World Bank to the cost of the National Electrification Program, Access to Distributed Electricity and Lighting (ADELE) and intends to apply part of the proceeds for consulting services/ hiring of staffs.

The consulting services (“the Services”) include: Recruitment of Citizen Engagement Individual Consultant (Selection of Individual Consultant) at Access to Distributed Electricity and Lighting (ADELE).

• OBJECTIVES OF THE ASSIGNMENT:

Long-term development and prosperity require effective, trustworthy and transparent public-sector institutions that sustain citizen" confidence. Overall CE is indispensable to empowering citizens to participate in the development process and integrating citizen voice in programs is to key to achieving results. Entry points for the energy sector span across these mechanisms- ranging from outreach and promotion activities on health and safety issues, customer interface and grievance readdress, to training and capacity building for staff, local agents and communities.

MOWE is committed to ensure the participation, involvement, and empowerment of its citizen during the implementation of the energy sector engagements. As MoWE is responsible for managing and administrating the RBF facility, OGS companies will report directly to MoWE with regard to consumer awareness and citizen engagement activities. The OGS companies that will get financing through the facility will need to implement key consumer awareness and citizen engagement activities, for example, providing consumers information on basic maintenance of products, key company contact details in case faults occur in the technology, details of repayment terms, and so on. These minimum requirements and expectations will be clearly outlined in their financing agreement. The OGS companies will need to align their operational activities with the consumer awareness and citizen engagement guideline and strategy for ADELE (adopted by MoWE under the project). They are expected to attend training and also collaborate on consumer awareness and community education campaigns in rural areas to ensure consumers are making informed decisions. Since OGS companies are also responsible to support scale-up and expansion of innovative business models, such as PAYGo, they will conduct targeted community-level trainings for community leaders and customers on the PAYGo system. Key principles for ensuring consumers are safe when working with PAYGo include, for example, responsible sales and pricing, good consumer service, good quality products, personal data privacy, and fair and respectful treatment.

The following CE engagement mechanism will need to be strengthened under MOWE and ADELE related activities, especially as related to the RBF program:

• Establish/strengthen Citizen Engagement Mechanism and Strategy: Develop comprehensive CE and Gender work program for MOWE under ADELE, focused on ensuring that citizens and new customers are participants in OGS sector activities. The CE activities will include tracking the number of customer grievances received and the percentage addressed, an annual customer satisfaction survey, piloting community score cards in selected Program areas, and strengthening the social accountability aspects of existing public forums. All data collection should include a focus on sex-disaggregated information as relevant.
• Community-based Energy Education Program. Help conceptualize community-based energy education that will support private sector OGS companies reach out to households and enterprises before and during OGS product adoption to educate them about OGS products, its benefits, costs, safety issues, and productive uses of energy. The program will target both MHHs and FHHs (including enterprises and farmers) but will pay particular attention to the poorer community members who may be reluctant to take advantage of the OGS opportunity or face barriers to access information.
• Capacity Building Customer-centric Approach for MOWE. The focus on last-mile OGS activities led by MOWE in partnership with the private sector, will require capacity building on customer-centric approaches which focus on the user’s experience from the awareness stage, through the market sensitization actions, and finally through the post OGS product adoption process, for example, payment, customer care and maintenance. Capacity building will also be necessary, and focus will be placed on training and awareness raising with staff at MOWE from relevant departments and various levels of management.
• Grievance Redress Mechanism and Customer Complaints: The regional grievance readdress forum has been established in all the regions to handle customer complaints and escalate to various levels, that is, from the regional forum to the central grievance redress handling. MOWE has also been focused on public relations and communications activities through its Communication and Public Relations Department. Key is investigating the capacity of MOWE to addressing concerns and questions related to customer service issues and complaints that reach MOWE from consumers serviced by private sector OGS companies under the RBF program. Issues amongst others could include:
• Misinformation
• Product malfunction and quality
• Delays in new receiving products or repairs
• Rent-seeking attitude and behavior
• Wrong billing
• Risk of over indebtedness with PAYGo
• Financial capacity of PAYGO companies
• Employee capabilities to deal with consumer complaints and customer interface

Specific emphasis will be placed on ensuring poorer community members and women (including girls) are targeted in the citizen engagement activities and strategy, as they may have less access to information and resources and have a lower ability to voice concerns and preferences but are often the primary energy producers for the household.

The consultant will be responsible to take stock of the key CE activities and assess what key actions need to be taken to ensure sustainable momentum related to the activities outlined above. Specifically, there is a need for further capacity to draft a summary of the of CE actions at MOWE over the past years and its effectiveness. This work needs to be delivered in close collaboration with ADELE project stakeholders such as EEU, and concurrence from World Bank.

• THE SOCPE OF WORK, TIMEELINE AND DELIVERABLE

The assignment is full-time. As a first step the consultant will be expected to take stock of MOWE’s citizen engagement progress, challenges and next steps. The key deliverable will include:

• A short report on the current status of citizen engagement activities at MOWE (by November 2023).
• Develop a consumer awareness and citizen engagement guideline and strategy for ADELE to be adopted by MOWE management by March 2024 (Immediate until February 2024).
• Roll-out internal discussions and trainings on citizen engagement as needed at MOWE to build staff awareness and capacity on the issue (Immediate to June 2024).
• Support development of a set of TORs for procurement of citizen engagement activities under MOWE related to ADELE (Immediate to June 2024) related to the Component 5 TA budget allocated.
• Experiences, and qualifications:

The consultant will have:

• Advanced degree in social inclusion and development, human rights, international development or relevant social science and a minimum of 10-15 years of directly relevant experience in citizen engagement. Experience in delivering CE assessments across issues such as regional stakeholder forums, public consultation, service delivery and grievance redress.
• Experience in the energy and infrastructure sectors in developing countries is a plus. Ability to lead CE assessments, design customer satisfaction surveying tools and conduct field level consultations is required.
• In-depth experience working directly with project teams and interacting with governments/public and private sector entities on gender and social issues in Ethiopia is key.
• Proven ability to assess and develop institutional priorities and sequence actions across various activities is required.
• Ability to prepare standardized TOR’s and support procurement process.
• Fluent in written and spoken English. Fluency in Amharic is required.
• Willingness to travel to remote areas as needed.
• Client’s Input for the Service
• MOWE will provide office for the consultant during the assignment
• MOWE will provide contacts and access and supporting letters to get information as needed for this assignment.

The Ministry of Water and Energy now invites eligible “Individual Consultants” to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services by attaching their CVs, Covering Letters, and any relevant documentation.

The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” July 2016 (“Procurement Regulations”), setting forth edition 2020 the World Bank’s policy on conflict of interest.

A Consultant will be selected in accordance with the individual consultant’s Selection procedure set out in the Bank’s Procurement guideline

Further information can be obtained at the address below during office hours from 9:00 am to 12:00 noon and 2:00 pm to 5:00 pm from Monday to Friday.

Interested individual consultants may submit their CVs with testimony, cover letter, and credentials to the address below (in person, by mail, or by e-mail) on or before 26th September 2023, 2.00 pm.

Attn: Mr. Wagari Madera

Haile Gebresilassie Avenue 1st floor, Room Number 112

P.O. Box: 5744

Tel: +251 11 689 8006

E-mail: procurement@mowe.gov.et

Addis Ababa, Ethiopia

Ministry of Water and Energy

Источник закупки

Импорт - Экспорт по стране Эфиопия