J088140 - IT Professional Services for BMC Helix SaaS - I.10. Technical Architect, Level 2 (Канада - Тендер #70565053)

Basic Information

Reference Number

cb-384-50444133

Issuing Organization

Statistics Canada (StatCan)

Solicitation Number

J088140

Title

IT Professional Services for BMC Helix SaaS - I.10. Technical Architect, Level 2

Source ID

PWGSC

Agreement Type

Please refer to Tender Description or Tender Documents

Details

Location

Canada

Dates

Publication

2026/02/06 12:00:00 AM EST

Closing Date

2026/02/20 02:00:00 PM EST

Contact Information

Daniel Blanchard

(343) 998-2991

statcan.macsbids-smcsoumissions.statcan@statcan.gc.ca

Description

Statistics Canada requires specialized professional services to augment its Information Technology Service Management Office (ITSMO) in support of its BMC Helix SaaS-based IT Service Management (ITSM) platform. The contractor will provide expert capacity to configure, integrate, migrate, operationalize, and continually improve the platform, including implementation and optimization of a self-service portal, service catalogue and knowledge management, incident and service request management, change enablement, asset and configuration management, reporting and dashboards, and operational readiness, with sustained knowledge transfer to Statistics Canada personnel. Performance will be demonstrated through deliverables defined in applicable Task Authorizations.

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