AB-2024-09817 - RFP 25.17 - Virtual Agent AI Partner (Канада - Тендер #59553124)

Basic Information

Reference Number

00004327829

Issuing Organization

ATB Financial

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

AB-2024-09817

Title

RFP 25.17 - Virtual Agent AI Partner

Source ID

SCRIBE

Details

Location

Alberta

Purchase Type

Not Stated

Dates

Publication

2024/12/03 01:14:00 PM EST

Closing Date

2025/01/17 04:00:00 PM EST

Contact Information

Omar Mazouzi

omazouzi@atb.com

Description

ATB is seeking proposals from qualified vendors to deliver an advanced Virtual Agent (VA) solution aimed at enhancing client interactions, supporting internal team efficiency, and aligning with ATB’s evolving technology and regulatory requirements. This solution should provide robust natural language processing (NLP) capabilities, allowing for effective, context-aware client support across various platforms and channels. The VA must integrate seamlessly with ATB’s existing systems, support both structured and unstructured data, and be scalable to support ATB"s growing utilization of AI. Key objectives include improved client experience, optimized team member support, and a high standard of data security and compliance with ATB and industry regulations. The intent of this RFP is to identify one or more Proponent(s) with whom ATB may enter into negotiations regarding a Formal Agreement for the provision of some or all of the following services: development, implementation, integration, and ongoing support of a Virtual Agent tool, with customized capabilities to meet ATB’s requirements across contact centres, risk management, and operational efficiency.

See more Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued on purchasing.alberta.ca. MERX asks that you refer to the purchasing.alberta.ca notice for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the notice abstract.

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