tender_19807 - Salesforce Maintenance and Support (Канада - Тендер #54862630)

Basic Information

Reference Number

00004111496

Issuing Organization

Ontario Shared Services

Solicitation Type

RFP - Request for Proposal (Formal)

Solicitation Number

tender_19807

Title

Salesforce Maintenance and Support

Source ID

SCRIBE

Details

Location

Ontario

Purchase Type

Not Stated

Dates

Publication

2024/06/19 10:13:00 AM EDT

Closing Date

2024/07/09 11:00:00 AM EDT

Contact Information

Harmit Rishi

harmit.rishi@supplyontario.ca

Description

The LRC"s aim is to acquire services of one MSP to provide Maintenance and Support (M&S) of all the solutions and entire Salesforce technology stack. Activities will include:
• Incident management and resolution
• Resolving bug fixes
• Ongoing system monitoring, reporting and performance optimization
• Platform & Technology upgrades
• Patch management aligned with GO-IT Standards for the entire managed technology stack
• Documentation updates
• Testing support for planned enhancements and upgrades to managed and non-managed integrated applications/services

As a part of continuous improvement, the MSP will play an advisory role.

The MSP will play key role in undertaking regular enhancements to the solutions in production.

This RFI is not to be constructed as a solicitation for tenders or proposals. No contract or other form of commitment will be entered into with any Respondent based on responses to the RFI. This RFI shall not constitute an authorization by the Government of Ontario to Respondents to undertake any work that would result in any obligation, cost or liability to the Government of Ontario.

Responding to this RFI is not a pre-requisite to receiving or being eligible to bid on any procurement document that may be issued.

See more Disclaimer All amendments to the associated notice, including amended documents, plans and specifications (where applicable), are issued by the originator of the notice. MERX asks you to contact the buying agency directly for these amendments. MERX stipulates that potential bidders may also be required to register with the buying authority as a bidder/plan taker. The contact information can be found within the main tender document and/or on this notice abstract.


Toutes les modifications associées à cet avis d’appel d’offres ainsi que les documents, les plans et les spécifications sont générés par l’entité responsable des achats (l’acheteur). S’il vous plait, contactez-le directement pour les addenda. Veuillez notez qu’il se peut que les fournisseurs soient obligés de s’inscrire directement avec l’acheteur. Vous pouvez trouver leur coordonnées dans le document principal ou dans l’abstrait de l’avis d’appel d’offre.

Source: https://ontariotenders.app.jaggaer.com/

Источник закупки

Перейти

Импорт - Экспорт по стране Канада