Licenses for Customer Survey And Feedback Management Tool (Бахрейн - Тендер #64801371)

Licenses for Customer Survey And Feedback Management Tool

Tender Number: 359/2025/BTB (LF-249)

PA Ref Number: LF-249

Tender Description

The Labour Fund Tamkeen currently utilizes an enterprise-grade Survey and Feedback Management Platform (Qualtrics), which has been fully deployed and integrated with internal systems such as Microsoft Dynamics, Outsystems, and CRM tools. The Platform is essential for supporting Tamkeen’s Voice of Customer strategy by enabling survey design, distribution, automation, and data analysis across multiple service touchpoints. The purpose of this Request for Proposal is to solicit proposals from qualified Bidders for the provision of subscription licenses to ensure continued access to the Platform.

Issued by Tamkeen Internal/External External Invitation Method Public (INTERNATIONAL) Initial Bond BD 500 Bid Validity / Initial Bond Validity Period (Days) 180 days Tender Fees BD 30 Contract Duration 3 Year Is Alternate Bid Allowed No Publish Date Wednesday, 18 June 2025 Purchase Before Monday, 30 June 2025 Closing Date Wednesday, 09 July 2025 Opening Date Thursday, 10 July 2025 Additional Notes The Labour Fund (Tamkeen) hereby invites qualified and experienced Bidders to submit their proposals for the Provision of Subscription Licenses for an Enterprise-grade Customer Survey & Feedback Management Platform.

The required license coverage must include:

• Design XM.
• DesignXMUsers: Accessfor up to 62 users.
• DesignXMEnterprise Responses:Annual capacity of 62,000 responses.

Bidders must fully meet these mandatory requirements. Failure to comply will result in disqualification from further evaluation.

يدعو صندوق العمل (تمكين) الموردين المؤهلين وذوي الخبرة إلى تقديم عروضهم لتوفير تراخيص اشتراك لمنصة مؤسسية لإدارة استبيانات وآراء العملاء.

التغطية المطلوبة للرخص يجب أن تشمل ما يلي:

Design XM.

مستخدمي DesignXM: إمكانية الوصول لما يصل إلى 62 مستخدمًا.

استجابات DesignXM Enterprise: سعة سنوية تبلغ 62,000 استجابة.

يجب على المتقدمين الالتزام الكامل بهذه المتطلبات الإلزامية، وسيؤدي عدم الامتثال لها إلى الاستبعاد من تقييم العطاء.

How to Participate?

• Those who are capable and wish to participate in the above tender have to purchase the Tender Documents online through the Bahrain Tender Board’s portal https://etendering.tenderboard.gov.bh starting from Wednesday, 18 June 2025
• Bidders are requested to enclose with their bids the Initial Bond for the amount specified above or at the rate of 1% of the tender value whichever amount is lesser, provided that no initial bonds value shall be less than BD 100/-. (Except for the Two-envelope tenders).
• For Two-envelope tenders, bidders, are requested to enclose with their bids the Initial Bond for the amount specified above.
• The initial bond should be in the form of a Certified Cheque, Bank Guarantee, Insurance Policy or Cash (or as specified in the Tender Documents) valid for the duration specified above.
• The bids deposit place: (As Mentioned in the Tender Documents)
• This tender is subject to the provisions of the Tender Law issued by the Legislative Decree No. 36 of 2002, its amendments, and its Implementing Regulations issued by the Decree No. 37 of 2002.
• In addition, these conditions have to be considered:
• Enclose copy of a valid Commercial Registration Certificate (CR) in line with the tender"s subject.
• Enclose copy of a valid certificate of compliance with the employment percentages for Bahraini manpower (Bahranization Certificate) issued by the Ministry of Labour.
• This advertisement is considered supplementary to the tender documents. In case of any discrepancy between the Advertisement and the Tender Document, the Tender Document prevails.
• Micro, small and medium enterprises are eligible to obtain 10% preference in the financial evaluation stage, when submitting the "SMEs Classification Certificate" during bidding for this tender. The certificate is awarded by Ministry of Industry Commerce and Tourism to the SMEs and can be obtained when applying on the SMEs Registration System which can be reached via the following link: https://www.moic.gov.bh/en/eServices/sme
• Vendors who are not registered in the Tender Board"s e-tendering system shall be required to register through the below-mentioned link, and for assistance please contact the Tender Board through email helpdesk@tenderboard.gov.bh or call on Tel No. +97317566617.
• For Registration
• Inquiries

For further inquiries please contact on:

Tamkeen
17383333

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