Administrating the Airport Survey Quality ASQ at Bahrain International Airport (Бахрейн - Тендер #55732215)

Administrating the Airport Survey Quality ASQ at Bahrain International Airport

Tender Number: 5/2024/GFG (RFP/INT/BAC/2024/13)

PA Ref Number: RFP/INT/BAC/2024/13

Tender Description

BAC through this RFP is seeking proposals from bidders for administering and conducting The Airport Survey Quality ASQ for arrivals and departures, which is a customer satisfaction measurement and benchmarking service provided by Airports Council International ACI providing participating Airports with data, management information and insights into the average passenger’s experience at an airport. BAC has provided in this RFP the specifications required and the Successful Bidder is expected to carry out these surveys and the administration works related to it for a period of 2 quarters. The surveys will be conducted online via tablets in multiple languages. The Successful Bidder should ensure that fieldwork agents are able to converse in a least three languages (Arabic, English and Hindi). The Successful Bidder should ensure that all surveys are done based on the sample plan provided and agreed on prior each quarter.

Issued by Gulf Air Group Category/Sector General Internal/External Internal Initial Bond BD 500 Bid Validity / Initial Bond Validity Period (Days) 180 days Tender Fees BD 15 Contract Duration 2 Quarter Is Alternate Bid Allowed Yes Publish Date Monday, 22 July 2024 Purchase Before Thursday, 08 August 2024 Closing Date Monday, 12 August 2024 Opening Date Tuesday, 13 August 2024 Additional Notes

BAC through this RFP is seeking proposals from bidders for administering and conducting

The Airport Survey Quality ASQ for arrivals and departures, which is a customer

satisfaction measurement and benchmarking service provided by Airports Council

International ACI providing participating Airports with data, management information

and insights into the average passenger’s experience at an airport. BAC has provided in

this RFP the specifications required and the Successful Bidder is expected to carry out

these surveys and the administration works related to it for a period of 2 quarters. The

surveys will be conducted online via tablets in multiple languages. The Successful Bidder

should ensure that fieldwork agents are able to converse in a least three languages (Arabic,

English and Hindi). The Successful Bidder should ensure that all surveys are done based on

the sample plan provided and agreed on prior each quarter. This RFP should be read

carefully, and all requirements should be clearly met. Alternative bids are allowed

,

تسعى BAC من خلال طلب تقديم العروض هذا إلى الحصول على مقترحات من مقدمي العطاءات لإدارة وإجراء

جودة مسح المطار ASQ للقادمين والمغادرين ، وهو عميل

خدمة قياس الرضا والمقارنة المعيارية التي يقدمها مجلس المطارات

دولي ACI تزويد المطارات المشاركة بالبيانات والمعلومات الإدارية

ونظرة ثاقبة على تجربة الراكب العادي في المطار . قدمت BAC في

طلب تقديم العروض هذا المواصفات المطلوبة ومن المتوقع أن يقوم مقدم العطاء الفائز بتنفيذ

هذه المسوحات وأعمال الإدارة المتعلقة بها لمدة 2 أرباع. ال

سيتم إجراء الاستطلاعات عبر الإنترنت عبر الأجهزة اللوحية بلغات متعددة. العارض الفائز

يجب التأكد من أن وكلاء العمل الميداني قادرون على التحدث بثلاث لغات على الأقل العربية ،

الإنجليزية والهندية. يجب على مقدم العطاء الفائز التأكد من إجراء جميع الاستطلاعات بناء على

خطة العينة المقدمة والمتفق عليها قبل كل ربع سنة. يجب قراءة طلب تقديم العروض هذا

بعناية ، وينبغي تلبية جميع المتطلبات بوضوح. يسمح بالعطاءات البديلة

How to Participate?

• Those who are capable and wish to participate in the above tender have to purchase the Tender Documents online through the Bahrain Tender Board’s portal https://etendering.tenderboard.gov.bh starting from Monday, 22 July 2024
• Bidders are requested to enclose with their bids the Initial Bond for the amount specified above or at the rate of 1% of the tender value whichever amount is lesser, provided that no initial bonds value shall be less than BD 100/-. (Except for the Two-envelope tenders).
• For Two-envelope tenders, bidders, are requested to enclose with their bids the Initial Bond for the amount specified above.
• The initial bond should be in the form of a Certified Cheque, Bank Guarantee, Insurance Policy or Cash (or as specified in the Tender Documents) valid for the duration specified above.
• The bids deposit place: (As Mentioned in the Tender Documents)
• This tender is subject to the provisions of the Tender Law issued by the Legislative Decree No. 36 of 2002, its amendments, and its Implementing Regulations issued by the Decree No. 37 of 2002.
• In addition, these conditions have to be considered:
• Enclose copy of a valid Commercial Registration Certificate (CR) in line with the tender"s subject.
• Enclose copy of a valid certificate of compliance with the employment percentages for Bahraini manpower (Bahranization Certificate) issued by the Ministry of Labour.
• This advertisement is considered supplementary to the tender documents. In case of any discrepancy between the Advertisement and the Tender Document, the Tender Document prevails.
• Micro, small and medium enterprises are eligible to obtain 10% preference in the financial evaluation stage, when submitting the "SMEs Classification Certificate" during bidding for this tender. The certificate is awarded by Ministry of Industry Commerce and Tourism to the SMEs and can be obtained when applying on the SMEs Registration System which can be reached via the following link: https://www.moic.gov.bh/en/eServices/sme
• Vendors who are not registered in the Tender Board"s e-tendering system shall be required to register through the below-mentioned link, and for assistance please contact the Tender Board through email helpdesk@tenderboard.gov.bh or call on Tel No. +97317566617.
• For Registration
• Inquiries

For further inquiries please contact on:

Gulf Air Group
17927999

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