IT Helpdesk Outsource (Бахрейн - Тендер #52100108)

IT Helpdesk Outsource

Tender Number: 2/2024/EDB (RFP/2023/0010)

PA Ref Number: RFP/2023/0010

Tender Description

procure a Helpdesk outsource to assist the Information Technology team in supporting Economic Development Board users with troubleshooting and providing technical support, where needed for the duration of two years.

Issued by Economic Development Board Category/Sector General Internal/External Internal Initial Bond BD 500 Bid Validity / Initial Bond Validity Period (Days) 90 days Tender Fees BD 15 Contract Duration 2 Year Is Alternate Bid Allowed No Publish Date Thursday, 07 March 2024 Purchase Before Thursday, 14 March 2024 Closing Date Wednesday, 20 March 2024 Opening Date Thursday, 21 March 2024 Additional Notes Procure a Helpdesk outsource to assist the Information Technology team in supporting Economic Development Board users with troubleshooting and providing technical support, where needed for the duration of two years.

,شراء والاستعانة بمصادر خارجية لتقديم خدمات مكتب المساعدة لمساعدة فريق تكنولوجيا المعلومات وتقديم الدعم التقني لموظفي مجلس التنمية الاقتصادية وفي استكشاف الأخطاء وإصلاحها وتقديم الدعم الفني، عند الحاجة لمدة عامين
How to Participate?

• Those who are capable and wish to participate in the above tender have to purchase the Tender Documents online through the Bahrain Tender Board’s portal https://etendering.tenderboard.gov.bh starting from Thursday, 07 March 2024
• Bidders are requested to enclose with their bids the Initial Bond for the amount specified above or at the rate of 1% of the tender value whichever amount is lesser, provided that no initial bonds value shall be less than BD 100/-. (Except for the Two-envelope tenders).
• For Two-envelope tenders, bidders, are requested to enclose with their bids the Initial Bond for the amount specified above.
• The initial bond should be in the form of a Certified Cheque, Bank Guarantee, Insurance Policy or Cash (or as specified in the Tender Documents) valid for the duration specified above.
• The bids deposit place: (As Mentioned in the Tender Documents)
• This tender is subject to the provisions of the Tender Law issued by the Legislative Decree No. 36 of 2002, its amendments, and its Implementing Regulations issued by the Decree No. 37 of 2002.
• In addition, these conditions have to be considered:
• Enclose copy of a valid Commercial Registration Certificate (CR) in line with the tender"s subject.
• Enclose copy of a valid certificate of compliance with the employment percentages for Bahraini manpower (Bahranization Certificate) issued by the Ministry of Labour.
• This advertisement is considered supplementary to the tender documents. In case of any discrepancy between the Advertisement and the Tender Document, the Tender Document prevails.
• Micro, small and medium enterprises are eligible to obtain 10% preference in the financial evaluation stage, when submitting the "SMEs Classification Certificate" during bidding for this tender. The certificate is awarded by Ministry of Industry Commerce and Tourism to the SMEs and can be obtained when applying on the SMEs Registration System which can be reached via the following link: https://www.moic.gov.bh/en/eServices/sme
• Vendors who are not registered in the Tender Board"s e-tendering system shall be required to register through the below-mentioned link, and for assistance please contact the Tender Board through email helpdesk@tenderboard.gov.bh or call on Tel No. +97317566617.
• For Registration
• Inquiries

For further inquiries please contact on:

Economic Development Board
17589999

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