Provision of IT First Support Managed Consultancy Service (Бахрейн - Тендер #42134289)

Provision of IT First Support Managed Consultancy Service

Tender Number: 298/2023/BTB (TP-0998-2023)

PA Ref Number: TP-0998-2023

Tender Description

Over the past few years, Tatweer IT Department have worked diligently to establish effective IT Operations Services model comply with international frameworks and standards ITIL. With the current business growth and the increase number of Tatweer staff, IT department need to maintain the service level standers to the business. To ensure that we stay on track to achieve our strategic goals, and implement effective ways to serve the business.

Issued by Tatweer Petroleum W.L.L Category/Sector General Internal/External External Initial Bond BD 100 Validity Of Initialbond 180 days Tender Fees BD 50 Publish Date Monday, 22 May 2023 Purchase Before Sunday, 11 June 2023 Closing Date Wednesday, 14 June 2023 Opening Date Thursday, 15 June 2023 Additional Notes

Provision of IT First Support Managed Consultancy Service

تتطلب شركة تطوير للبترول تجديد الدعم المحلي و تقديم خدمه الاستشارات للدعم الاول لتكنولوجيا المعلومات في شكل اتفاقية

Contractor Experience (Pass / Failed)

A. Experience of Service Provider: The bidder should have relevant experience in the area of IT Service desk and support.

B. Bidder is capable of providing the full scope of work as stipulated in Exhibit A.

C. Track record must contain evidence of successful working relationship with large oil and gas producers such as: national oil companies (NOC) in Bahrain or the Region.

D. Bidder"s got a clear understanding of the requirements and is capable of providing the full scope of work.

E. Bidder should provide On-Site FIVE resources and the company have the right to assign them for Work from Home or Office

F. Bidder resources should be dedicated for the company to schedule their working hours and days

G. Bidder resources can be changed during the contract in case of performance failure.

H. Bidder resources should be selected by the company based on qualities and other performance technical measurement techniques gets set by the company.

I. Bidder replacement personal should not take more than One Day.

J. Bidder will assure immediate temporary replacement in case of leave or absence of personal.

K. Bidder minimum of standby replacement is One or more.

L. Bidder resources qualifications must be BCs Degree.

M. Bidder should provide health insurance that covers the employees working in the company.

How to Participate?

• Those who are capable and wish to participate in the above tender have to purchase the Tender Documents online through the Bahrain Tender Board’s portal https://e-tendering.tenderboard.gov.bh starting from Monday, 22 May 2023
• Bidders are requested to enclose with their bids the Initial Bond for the amount specified above or at the rate of 1% of the tender value whichever amount is lesser, provided that no initial bonds value shall be less than BD 100/-. (Except for the Two-envelope tenders).
• For Two-envelope tenders, bidders, are requested to enclose with their bids the Initial Bond for the amount specified above.
• The initial bond should be in the form of a Certified Cheque, Bank Guarantee, Insurance Policy or Cash (or as specified in the Tender Documents) valid for the duration specified above.
• The bids deposit place: (As Mentioned in the Tender Documents)
• This tender is subject to the provisions of the Tender Law issued by the Legislative Decree No. 36 of 2002, its amendments, and its Implementing Regulations issued by the Decree No. 37 of 2002.
• In addition, these conditions have to be considered:
• Enclose copy of a valid Commercial Registration Certificate (CR) in line with the tender"s subject.
• Enclose copy of a valid certificate of compliance with the employment percentages for Bahraini manpower (Bahranization Certificate) issued by the Ministry of Labour.
• This advertisement is considered supplementary to the tender documents. In case of any discrepancy between the Advertisement and the Tender Document, the Tender Document prevails.
• Micro, small and medium enterprises are eligible to obtain 10% preference in the financial evaluation stage, when submitting the "SMEs Classification Certificate" during bidding for this tender. The certificate is awarded by Ministry of Industry Commerce and Tourism to the SMEs and can be obtained when applying on the SMEs Registration System which can be reached via the following link: https://www.moic.gov.bh/en/eServices/sme
• Vendors who are not registered in the Tender Board"s e-tendering system shall be required to register through the below-mentioned link, and for assistance please contact the Tender Board through email helpdesk@tenderboard.gov.bh or call on Tel No. +97317566617.
• For Registration
• Inquiries

For further inquiries please contact on:

Tatweer Petroleum W.L.L
17148000

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