ISO IEC 20000 accreditation International standard for IT service management ITSM (Бахрейн - Тендер #39725032)

Tender Number: 8/2023/BAC (RFP/INT/BAC/2023/09)

PA Ref Number: RFP/INT/BAC/2023/09

In alignment with BAC’s strategy to enhance business governance, improve customer satisfaction and improve operations and business performance BAC ICT wishes to implement ISO IEC 20000 the International standard for IT service Management ITSM The implementation of the requirements of this standard will help BAC ICT to deliver services in alignment with international standards and best practices. BAC has provided in this RFP the required specifications and the successful bidder is expected to submit their proposals as specified by BAC. This RFP should be read carefully, and all requirements should be clearly met. The Bidders shall meet the following mandatory requirements to qualify for the Technical financial evaluation: i. The bidder must have more than 5 years of experience in the consultancy field. ii. The consultant must employ at least one full time certified ISO IEC 20000 Lead Implementer to lead the implementation. iii. A certified ISO IEC 20000 Lead auditor

• Those who are capable and wish to participate in the above tender have to purchase the Tender Documents online through the Bahrain Tender Board’s portal https://e-tendering.tenderboard.gov.bh starting from Wednesday, 08 March 2023
• Bidders are requested to enclose with their bids the Initial Bond for the amount specified above or at the rate of 1% of the tender value whichever amount is lesser, provided that no initial bonds value shall be less than BD 100/-. (Except for the Two-envelope tenders).
• For Two-envelope tenders, bidders, are requested to enclose with their bids the Initial Bond for the amount specified above.
• The initial bond should be in the form of a Certified Cheque, Bank Guarantee, Insurance Policy or Cash (or as specified in the Tender Documents) valid for the duration specified above.
• The bids deposit place: (As Mentioned in the Tender Documents)
• This tender is subject to the provisions of the Tender Law issued by the Legislative Decree No. 36 of 2002, its amendments, and its Implementing Regulations issued by the Decree No. 37 of 2002.
• In addition, these conditions have to be considered:
• Enclose copy of a valid Commercial Registration Certificate (CR) in line with the tender"s subject.
• Enclose copy of a valid certificate of compliance with the employment percentages for Bahraini manpower (Bahranization Certificate) issued by the Ministry of Labour.
• This advertisement is considered supplementary to the tender documents. In case of any discrepancy between the Advertisement and the Tender Document, the Tender Document prevails.
• Micro, small and medium enterprises are eligible to obtain 10% preference in the financial evaluation stage, when submitting the "SMEs Classification Certificate" during bidding for this tender. The certificate is awarded by Ministry of Industry Commerce and Tourism to the SMEs and can be obtained when applying on the SMEs Registration System which can be reached via the following link: https://www.moic.gov.bh/en/eServices/sme
• Vendors who are not registered in the Tender Board"s e-tendering system shall be required to register through the below-mentioned link, and for assistance please contact the Tender Board through email helpdesk@tenderboard.gov.bh or call on Tel No. +97317566617.
• For Registration
• Inquiries

For further inquiries please contact on:

Bahrain Airport Company
17575000

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