Provision of IT Service Desk services for the Department of Health, Disability and Ageing (Австралия - Тендер #68219845)

Provision of IT Service Desk services for the Department of Health, Disability and Ageing

Contact Details

Contact Officer

Email Address:
nexteradigital.EUC@health.gov.au

ATM Documents Lodgement Page ATM ID: Health/E25-265571 Agency: Department of Health, Disability and Ageing Category: 81110000 - Computer services Close Date & Time: 10-Nov-2025 2:00 pm (ACT Local Time)
Show close time for other time zones Publish Date: 30-Sep-2025 Location: ACT, NSW, VIC, SA, WA, QLD, NT, TAS ATM Type: Request for Tender Multi Agency Access: Yes Multi Agency Access Type: All Agencies Panel Arrangement: No Multi-stage: No Description:

The Department of Health, Disability and Ageing is seeking to engage a qualified and experienced Service Provider (ITSD Partner) to deliver Managed IT Service Desk (ITSD) within a complex multi vendor environment (MVE).

The ITSD Partner will be responsible for providing Level 1 support services, acting as the first point of contact for IT related incidents and service requests. The services will be delivered in alignment with the Department’s Service Integration and Management (SIAM) model and will support a multi-channel communication approach including phone, email, web-chat and self service portals.

Other Instructions: Conditions for Participation:

Refer to Part 1 – Conditions of Tender

Timeframe for Delivery:

Refer to Part 1 – Conditions of Tender

Address for Lodgement: AusTender at www.tenders.gov.au in accordance with instructions in the Request documentation. Addenda Available: View Addenda

Contact Details

Contact Officer

Email Address: nexteradigital.EUC@health.gov.au

ATM Documents Lodgement Page

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