Overseas Debt Collection (Ангилья - Тендер #51436066)

• Contract notice Section I: Contracting authority I.1) Name and addresses

Student Loans Company

10 Clyde Place

Glasgow

G5 8DF

UK

Contact person: Susan Ayre

Telephone: +44 1413062109

E-mail: commercial_mailbox@slc.co.uk

NUTS: UKM82

Internet address(es)

Main address: https://www.gov.uk/government/organisations/student-loans-company

Address of the buyer profile: www.GOV.UK/slc

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./WCG76VS2N2

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be sent electronically to:

https://www.delta-esourcing.com/tenders/UK-title/WCG76VS2N2

Tenders or requests to participate must be sent to the abovementioned address

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Other: Administration of Student Loans

Section II: Object II.1) Scope of the procurement II.1.1) Title

Overseas Debt Collection

Reference number: 2023-TR-0043

II.1.2) Main CPV code

79940000

II.1.3) Type of contract

Services

II.1.4) Short description

SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are:

i)to collect ICR debt and/or

ii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.

II.1.5) Estimated total value

Value excluding VAT: 4 500 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description II.2.2) Additional CPV code(s)

79940000

II.2.3) Place of performance

NUTS code:

UK

Main site or place of performance:

UNITED KINGDOM

II.2.4) Description of the procurement

SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are:

i)to collect ICR debt and/or

ii)to complete customer documentation (OVFA) to confirm the customers’ current circumstances.

It is expected that the successful Provider will carry out some tracing activity to facilitate collections, at their own cost. The successful Provider will attempt to locate customers with whom SLC have lost contact. If the customer is located, the successful Provider will be expected to collect the full arrears outstanding from the customer.

Customer collections should be the Provider’s primary business, with the ability to demonstrate experience. The Provider must be able to provide a web-based client access to allow cases to be audited remotely as well as the ability to communicate effectively with different nationalities (this does not specifically mean multi-lingual).

II.2.5) Award criteria

Criteria below:

Quality criterion: Methodology for Service Delivery / Weighting: 20

Quality criterion: Approach to Indebtedness / Weighting: 10

Quality criterion: Compliance / Weighting: 10

Quality criterion: Technical Requirements / Weighting: 5

Quality criterion: MI and Reporting / Weighting: 5

Quality criterion: Transition / Weighting: 5

Quality criterion: Social Value / Weighting: 10

Cost criterion: Commercial Response / Weighting: 35

II.2.6) Estimated value

Value excluding VAT: 4 500 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: Yes

Description of renewals:

Reprocurement at the end of the contract term

II.2.9) Information about the limits on the number of candidates to be invited II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/WCG76VS2N2

Section III: Legal, economic, financial and technical information III.1) Conditions for participation III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

The successful provider must be registered and authorised by the Financial Conduct Authority and there must be no regulatory breaches by the Provider’s business within the last 6 month

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract Section IV: Procedure IV.1) Description IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 18/03/2024

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 18/03/2024

Local time: 12:00

Place:

Online

Information about authorised persons and opening procedure:

Commercial Manager

Section VI: Complementary information VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic ordering will be used

Electronic invoicing will be accepted

Electronic payment will be used

VI.3) Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

<a class=download_button rel=nofollow href="https://www.tenderguru.ru/registration?from=doc" >https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./WCG76VS2N2</a>

To respond to this opportunity, please click here:

<a class=download_button rel=nofollow href="https://www.tenderguru.ru/registration?from=doc" >https://www.delta-esourcing.com/respond/WCG76VS2N2</a>

GO Reference: GO-2024215-PRO-25182861

VI.4) Procedures for review VI.4.1) Review body

Student Loans Company

10 Clyde Place

Glasgow

G5 8DF

UK

Telephone: +44 1413062109

VI.4.2) Body responsible for mediation procedures

Student Loans Company

10 Clyde Place

Glasgow

G5 8DF

UK

Telephone: +44 1413062109

VI.4.4) Service from which information about the review procedure may be obtained

Student Loans Company

10 Clyde Place

Glasgow

G5 8DF

UK

Telephone: +44 1413062109

VI.5) Date of dispatch of this notice

15/02/2024

Information added to the notice since publication.

Additional information added to the notice since it"s publication. Commodity Categories Commodity Categories
Delivery Locations Delivery Locations
Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions

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