TENDER FOR THE PROVISION OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SERVICE DELIVERY SUPPORT (Ангилья - Тендер #50468427)

• Contract award notice

Results of the procurement procedure

Section I: Contracting entity I.1) Name and addresses

Angus Housing Association Ltd

93 High Street

Arbroath

DD11 1DP

UK

Telephone: +44 3451772244

E-mail: scott.traynor@aha.org.uk

Fax: +44 1241430355

NUTS: UKM71

Internet address(es)

Main address: http://www.angusha.org.uk

Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA15743

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object II.1) Scope of the procurement II.1.1) Title

TENDER FOR THE PROVISION OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SERVICE DELIVERY SUPPORT

Reference number: AHA/IT/2023

II.1.2) Main CPV code

72222300

II.1.3) Type of contract

Services

II.1.4) Short description

The requirement is for a reliable and high performing ICT support service to allow the Association to maintain its day-to-day business operations and to assist the Association in developing ICT as part of the Association’s commitment to meeting its strategic objectives which includes a greater focus on digital service to increase efficiency and services to customers.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 217 346.00 GBP

II.2) Description II.2.2) Additional CPV code(s)

72222300

II.2.3) Place of performance

NUTS code:

UKM71

Main site or place of performance:

Angus Housing Association

Arbroath

Angus

II.2.4) Description of the procurement

The requirement is for a reliable and high performing ICT support service to allow the Association to maintain its day-to-day business operations and to assist the Association in developing ICT as part of the Association’s commitment to meeting its strategic objectives which includes a greater focus on digital service to increase efficiency and services to customers.

The Association currently has an outsourced contract with an ICT provider for a Managed Service that includes but is not limited to:

Level 1 – ICT Support Desk

Level 2 – ICT Technical Support, Break Fix, on-site and remote

Level 3 – Technical Escalation

Planned and one-off delivery of agreed and costed projects. Remote monitoring and device management, including patching of high risk and critical updates. Ad hoc, ICT related services.

The current contract ends on 31st January 2024. It is expected that the contract will run with a 2 week overlap to ensure that support desk open tickets can be transferred over if required.

The Association has no on-site or remote servers in management. We fully utilise MS Office Professional and cloud storage solutions.

II.2.5) Award criteria

Quality criterion: Contract & Performance Management / Weighting: 35

Quality criterion: Presenting new technology options for delivering efficiency and optimising customer engagement / Weighting: 25

Quality criterion: Changing out the scope of technology to become integrated and supported / Weighting: 10

Quality criterion: Disaster recovery / Business critical loss / Weighting: 10

Quality criterion: Software licencing advice and support / Weighting: 5

Quality criterion: On boarding policies & procedures / Weighting: 5

Quality criterion: Community Benefits / Weighting: 5

Quality criterion: Fair Work Practices / Weighting: 5

Price / Weighting: 40

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure IV.1) Description IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2023/S 000-028811

Section V: Award of contract

Contract No: AHA/IT/2023

A contract/lot is awarded: Yes

V.2 Award of contract V.2.1) Date of conclusion of the contract

17/01/2024

V.2.2) Information about tenders

Number of tenders received: 11

Number of tenders received from SMEs: 11

Number of tenders received from tenderers from EU Member States: 0

Number of tenders received from tenderers from non-EU Member States: 11

Number of tenders received by electronic means: 11

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Shackleton Technologies (Holdings) ltd

Unit 4, Delta House, Gemini Cresent, Technology Park

Dundee

DD2 1SW

UK

Telephone: +44 1382250900

NUTS: UKM71

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 217 346.00 GBP

V.2.5) Information about subcontracting Section VI: Complementary information VI.3) Additional information

(SC Ref:755777)

VI.4) Procedures for review VI.4.1) Review body

Dundee Sheriff Court

6 West Bell Street

Dundee

DD1 9AD

UK

VI.5) Date of dispatch of this notice

19/01/2024

Information added to the notice since publication.

Additional information added to the notice since it"s publication. Commodity Categories Commodity Categories
Delivery Locations Delivery Locations
Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions

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