Student Assistance Programme (Ангилья - Тендер #43293056)

• Prior information notice

This notice aims at reducing time limits for receipt of tenders

Section I: Contracting authority I.1) Name and addresses

Bath Spa University

United Kingdom

Bath Spa University, Newton Park, Newton St Loe

Bath

BA2 9BN

UK

Contact person: Colin Scoines

Telephone: +44 1225875504

E-mail: c.scoines@bathspa.ac.uk

NUTS: UKK12

Internet address(es)

Main address: www.bathspa.ac.uk

Address of the buyer profile: www.bathspa.ac.uk

I.3) Communication

Additional information can be obtained from another address:

BAth Spa University

Newton Park, Newton St Loe

Bath

BA2 9BN

UK

Contact person: Colin Scoines

Telephone: +44 1225875504

E-mail: c.scoines@bathspa.ac.uk

NUTS: UKK

Internet address(es)

Main address: www.bathspa.ac.uk

Tenders or requests to participate must be sent to the abovementioned address

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Education

Section II: Object II.1) Scope of the procurement II.1.1) Title

Student Assistance Programme

Reference number: CS069

II.1.2) Main CPV code

85121000

II.1.3) Type of contract

Services

II.1.4) Short description

This is a low-value tender. Below Part 2 and the associated clauses. Call for companies that can offer the services described. 24/7 free phone helpline access for ‘in the moment mental health and wellbeing student queries. Essential this is web-based, as on-campus phone reception is compromised  Consistency of service across the working week, evenings, out of hours and weekends, including bank holidays.

II.1.5) Estimated total value

Value excluding VAT: 40 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description II.2.2) Additional CPV code(s)

85120000

II.2.3) Place of performance

NUTS code:

UKK

Main site or place of performance:

SOUTH WEST (ENGLAND)

II.2.4) Description of the procurement

The primary aim of Student Wellbeing Services is to provide the University with a range of in-house professional and specialist services relating to mental and physical health, disability, accessibility, advice, general wellbeing, safeguarding and crisis intervention. The University is seeking a Student Assistance Programme that provides the following:  24/7 free phone helpline access for ‘in the moment" mental health and wellbeing student queries, essential this is web-based, as on-campus phone reception is compromised  Consistency of service across the working week, evenings, out of hours and weekends, including bank holidays  Integration with Bath Spa University Services  Privacy and confidentiality policies that align with the University  Clinical/therapeutic assessment undertaken for each enquirer (to feed into MI reports)  Service Level Agreement and KPIs for ‘calls answered’ and ‘call back’/’call waiting’  Diverse workforce of helpline practitioners  SMS/WhatsApp/Live chat facilities  Multilingual and translation options  Phone line for student self-referral and staff sign post  Phone line staffed by qualified mental health practitioners 10  Emergency response protocols where safeguarding concerns  Escalation into SWS for urgent matters  Alignment with Bath Spa University procedures and protocols  Management Information Reports to include: o Student presenting issues o Student engagement o Escalation routes o Emergency response etc  Regular review meetings with lead practitioners and managers  Dedicated point of contact 24/7 for the University

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 40 000.00 GBP

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.3) Estimated date of publication of contract notice:

09/08/2023

Section III: Legal, economic, financial and technical information III.1) Conditions for participation III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract III.2.3) Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure IV.1) Description IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

Section VI: Complementary information VI.2) Information about electronic workflows

Electronic invoicing will be accepted

Electronic payment will be used

VI.3) Additional information

For more information about this opportunity, please visit the Delta eSourcing portal at:

<a class=download_button rel=nofollow href="https://www.tenderguru.ru/registration?from=doc" >https://www.delta-esourcing.com/tenders/UK-UK-Bath:-Medical-practice-services./6924K8V94J</a>

To respond to this opportunity, please click here:

<a class=download_button rel=nofollow href="https://www.tenderguru.ru/registration?from=doc" >https://www.delta-esourcing.com/respond/6924K8V94J</a>

GO Reference: GO-202375-PRO-23344343

VI.4) Procedures for review VI.4.1) Review body

CS069-Student Assistance Programme

Bath

UK

VI.4.2) Body responsible for mediation procedures

Bath Spa University

Newton Park

Bath

BA2 9BN

UK

VI.5) Date of dispatch of this notice

05/07/2023

Information added to the notice since publication.

Additional information added to the notice since it"s publication. Commodity Categories Commodity Categories
Delivery Locations Delivery Locations
Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions

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