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VOIP Omnichannel Telecommunications System (Ангилья - Тендер #43293048)


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Страна: Ангилья (другие тендеры и закупки Ангилья)
Организатор тендера: Sell2Wales – Government´s Initiative
Номер конкурса: 43293048
Дата публикации: 06-07-2023
Источник тендера:

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This notice is also available in the following languages:

CONTRACT NOTICE – NATIONAL
Notice Type: SUPPLIES
1 Authority Details
1.1 Authority Name and Address
Official Name:
Wales Millennium Centre
Postal Address:
Bute Place, Cardiff Bay,
Town:
Cardiff 		Postal Code:
CF10 5AL 		Country:
UK
For the attention of:
Helen John 		Telephone:
+44 7764326124
E-Mail:
 Fax:
Internet Address (URL): https://www.wmc.org.uk
Electronic access to information: https://www.sell2wales.gov.wales
Electronic submission of tenders and requests to participate: https://www.sell2wales.gov.wales
1.2 Address from which documentation may be obtained
Official Name:
Wales Millennium Centre
Postal Address:
Bute Place, Cardiff Bay,
Town:
Cardiff 		Postal Code:
CF10 5AL 		Country:
UK
For the attention of:
Rhys Davies 		Telephone:
+44 7561703698
E-Mail:
rhys.davies@wmc.org.uk 		Fax:
Internet Address (URL): https://www.wmc.org.uk
1.3 Completed documents must be returned to:
Official Name:
Wales Millennium Centre
Postal Address:
Bute Place, Cardiff Bay,
Town:
Cardiff 		Postal Code:
CF10 5AL 		Country:
UK
For the attention of:
Rhys Davies 		Telephone:
+44 7561703698
E-Mail:
rhys.davies@wmc.org.uk 		Fax:
Internet Address (URL): https://www.wmc.org.uk
2 Contract Details
2.1 Title

VOIP Omnichannel Telecommunications System

2.2 Description of the goods or services required

Wales Millennium Centre is going through an exciting digital transformation with changes planned that will improve the way the Centre operates and the services it provides.

We are looking to implement a new omnichannel telecommunication system that should cover VOIP phone calls, email, webchat, and social media channels as a minimum. This should all be viewable in a single pane of glass for contact centre staff and there should be a strong BI/analytics dashboarding capability available to the supervisors and reporting capability for senior management. Standard back-office users of the system should be able to benefit from the usual phone features but also the ability to work in an agile manner and not be tied to their desk phone.

The system must be cloud based (we currently run 9 Virtual Servers to handle our current legacy on-premise phone system) and must be a true omnichannel solution that can address the inefficiencies the contact centre in particular experience by trying to manage multiple disparate solutions.

The intention is to engage with a strategic partner for an initial period of 3 years.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=132618.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3 Notice Coding and Classificationa) Commodity Codes
Code Description
32412100 Telecommunications network
32429000 Telephone network equipment
32522000 Telecommunications equipment
32523000 Telecommunications facilities
32524000 Telecommunications system
b) Delivery Location/Area
Code Location
1022 Cardiff and Vale of Glamorgan
2.4 Total quantity or scope of tender

£25,000.00 - £35,000.00 per annum (ex VAT) over 3 years

3 Conditions for Participation
3.1 Minimum standards and qualification required

Must complete the required documentation.

You only need to supply the completed documentation in your preferred language (English or Welsh).

4 Administrative Information
4.1 Type of Procedure

Single stage

4.2 Reference number attributed to the notice by the contracting authority

N/a

4.3 Time LimitsTime-limit for receipt of completed tenders
28-07-2023 Time 17:00

Estimated award date
16-08-2023
4.5 Language or languages in which tenders or requests to participate can be drawn upEN CY
4.6 Tender Submission Postbox The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx
5 Other Information
5.1 Additional Information

Supporting documents available from rhys.davies@wmc.org.uk

(WA Ref:132618)

The buyer considers that this contract is suitable for consortia bidding.

5.2 Additional Documentation
The following additional documents relating to this notice are available from the site:
RFI - VOIP Omnichannel
Appendix A System Requirements
Appendix B Pricing Submission
RFI - VOIP Omnichannel - Cymraeg
Appendix A System Requirements - Cymraeg
Appendix B Pricing Submission - Cymraeg
5.3 Publication date of this notice 06-07-2023
SF 51a

Information added to the notice since publication.

Additional information added to the notice since it"s publication.
No further information has been uploaded.
Main Contact: N/a
Admin Contact: rhys.davies@wmc.org.uk
Technical Contact: N/a
Other Contact: rhys.davies@wmc.org.uk
Commodity Categories Commodity Categories
ID Title Parent Category
32522000 Telecommunications equipment Telecommunications cable and equipment
32523000 Telecommunications facilities Telecommunications cable and equipment
32412100 Telecommunications network Communications network
32524000 Telecommunications system Telecommunications cable and equipment
32429000 Telephone network equipment Network equipment

Delivery Locations Delivery Locations
ID Description
1022 Cardiff and Vale of Glamorgan

Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions
There are no alert restrictions for this notice.

Further Instructions

The Buyer has attached further instructions with this notice. Please read these carefully and take the necessary action(s).

  • Record your interest
  • Postbox
  • Q & A
  • Additional Documents

Record your interest in this notice and you will be automatically sent clarifications and deadline date changes etc. Please note that recording your interest does not automatically enter you into the tender process for this notice, you still have to submit your response by the deadline stated. To record an interest in this notice and add it to your interests list please click the Record your interest now button at the top of the page.

The awarding buyer has indicated that it will accept electronic responses to this notice via the Tender Submission Postbox facility.

Submit your tender response electronically in a secure environment.

To create an electronic response please click the Record your interest now button at the top of the page.

For more information on the Postbox Facility please refer to the user guide:

Postbox – for Suppliers

Ask the buyer any questions you may have relating to this notice. To ask the buyer a question or questions please click the Record your interest now button at the top of the page.

The following additional documents have been attached to this notice. To obtain these documents please click the Record your interest now button at the top of the page.

Current Documents
Created Name Description Size Downloads
06/07/2023 RFI - VOIP Omnichannel RFI - VOIP Omnichannel 246.70 KB 1
06/07/2023 Appendix A System Requirements Appendix A - system requirements 31.07 KB 1
06/07/2023 Appendix B Pricing Submission Appendix B - Pricing Submission 17.59 KB 1
06/07/2023 RFI - VOIP Omnichannel - Cymraeg RFI- VOIP Omnichannel - Cymraeg 288.35 KB 1
06/07/2023 Appendix A System Requirements - Cymraeg Appendix A - system requirements - Cymraeg 31.32 KB 1
06/07/2023 Appendix B Pricing Submission - Cymraeg Appendix B - Pricing Submission - Cymraeg 17.68 KB 1
Replaced Documents
There are no previous versions of these documents

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