Rail Ombudsman Service (Ангилья - Тендер #42801194)

• Contract award notice

Results of the procurement procedure

Section I: Contracting entity I.1) Name and addresses

OFFICE OF RAIL AND ROAD

Office of Rail and Road

25 Cabot Square

London

E144QZ

UK

Contact person: Gayle Webster

Telephone: +44 2072823944

E-mail: gayle.webster@orr.gov.uk

NUTS: UKI42

Internet address(es)

Main address: www.orr.gov.uk

I.4) Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5) Main activity

Other: Regulator

Section II: Object II.1) Scope of the procurement II.1.1) Title

Rail Ombudsman Service

II.1.2) Main CPV code

79342300

II.1.3) Type of contract

Services

II.1.4) Short description

The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features:

a. free to consumers;

b. an impartial arbitrator for firms and consumers in resolving disputes;

c. run on a not for profit basis;

d. issues decisions that are binding on firms but not consumers; and

e. a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service.

II.1.6) Information about lots

This contract is divided into lots: No

II.1.7) Total value of the procurement

Value excluding VAT: 4 951 460.00 GBP

II.2) Description II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features:

a. free to consumers;

b. an impartial arbitrator for firms and consumers in resolving disputes;

c. run on a not for profit basis;

d. issues decisions that are binding on firms but not consumers; and

e. a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service.

II.2.5) Award criteria

Quality criterion: Quality / Weighting: 70

Price / Weighting: 30

II.2.11) Information about options

Options: Yes

Description of options:

5 year option period

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure IV.1) Description IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2023/S 000-002457

Section V: Award of contract

Contract No: ORR/CT/22-03

A contract/lot is awarded: Yes

V.2 Award of contract V.2.1) Date of conclusion of the contract

22/05/2023

V.2.2) Information about tenders

Number of tenders received: 1

Number of tenders received from SMEs: 1

Number of tenders received by electronic means: 1

The contract has been awarded to a group of economic operators: No

V.2.3) Name and address of the contractor

Dispute Resolution Ombudsman

08945616

Premier House 1st Floor, 1-5 Argyle Way

Stevenage

SG1 2AD

UK

NUTS: UKH2

The contractor is an SME: Yes

V.2.4) Information on value of the contract/lot (excluding VAT)

Total value of the contract/lot: : 4 951 460.00 GBP

V.2.5) Information about subcontracting Section VI: Complementary information VI.4) Procedures for review VI.4.1) Review body

Office of Rail and Road

London

UK

VI.5) Date of dispatch of this notice

14/06/2023

Information added to the notice since publication.

Additional information added to the notice since it"s publication. Commodity Categories Commodity Categories
Delivery Locations Delivery Locations
Alert Region Restrictions

The buyer has restricted the alert for this notice to suppliers based in the following regions.

Alert Region Restrictions

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