LRPS-2025-9200646 Re-advertisement: AI-Enabled Interactive Voice Response (IVR) System and Online Feedback Platform (Албания - Тендер #67874473)

Description

UNICEF has now re-advertised a Request for Proposals in order to select a supplier for Development, Integration, and Maintenance of an AI-Enabled Interactive Voice Response (IVR) System and Online Feedback Platform for UNICEF Ukraine"s Feedback and Complaint Mechanism "Say it as it is" Please note that this tender is open to Ukrainian bidders only who are non VAT payers (Private Entrepreneurs, FOPs, etc). SUBMISSION DEADLINE: [28 October 2025] [17:00, Kyiv time] Pre-bid conference will be held online on 23 October, 2025 [11:00, Kyiv time]. You can join the meeting using the following link: https://teams.microsoft.com/l/meetup-join/19%3ameeting_YzgyMDIxMzgtODc3Ny00YjY0LWE2 NDgtNjUwNzU3ODcwNTQz%40thread.v2/0?context=%7b%22Tid%22%3a%2277410195-14e1-4fb8-904b-ab1892023667%22%2c%22Oid%22%3a%22593d1714-e6fb-4536-99e2- 6065f4d3ec39%22%7d This tender will be run through the UNICEF e-submissions system. By clicking on the blue ‘Express Interest’ button in the UNGM tender notice, the full UNICEF e-submission system instructions to bidders document (including instructions on how to access the tender documents and submit an Offer) will be automatically emailed to the ‘contact persons’ included in your UNGM registration. Alternatively, the full UNICEF e-submission system instructions to bidders document is publicly available on the UNICEF supply internet pages here: https://www.unicef.org/supply/index_procurement_policies.html . In the tender management site, if you navigate to the documents tab and opt in to confirm your intention to submit a Bid – you will then see the mandatory placeholders for documents that must be attached prior to submitting your Offer (you will also see if there are any mandatory questionnaires to complete). As such, you are recommended to `opt in` well before the submission deadline so you are clear exactly what documents are required to be uploaded prior to completing your submission. Please note that in order to access the tender documentation through UNICEF’s e-submissions system, vendors must: (i) be registered with UNICEF in UNGM as a company/NGO; (ii) have successfully completed all mandatory information currently required by UNGM when registering. Please ensure that any files submitted as part of your Bid are not corrupt or damaged in any way. Please exercise particular caution when using compressed files. Any corrupt or damaged files may lead to your Bid being invalidated. All vendors are strongly recommended to regularly log in to the UNICEF e-submissions system to check for any deadline extensions, new clarifications, new correspondence or updated tender documents relating to this tender.