Provision of Internet Service to UNHCR Offices, Camps and Sites in Kurdistan Region of Iraq (KRI) for the duration of three (3) months. (Албания - Тендер #56359415)

Terms of Reference

UNHCR Iraq is seeking to engage a qualified Internet Service Provider (ISP) for the provision of high-speed internet services. The initial contract duration is one year, with the possibility of extension based on performance and UNHCRs discretion.

Scope of Services

The selected ISP will be responsible for the following:

Internet-providing Companies will be responsible for installing, operating, and maintaining high-speed internet services as follows:

1. Internet Access:
   1. Provide full internet access, including browsing, email, FTP, instant messaging, web conferencing, and other relevant features.
   2. Supply a minimum of 2 public IP addresses.
   3. Ensure a high-speed dedicated internet service with the bandwidth capacities specified below.

1. Configuration and Compatibility:

1. Perform configuration at no additional cost, including verifying compatibility with UNHCR HQ in Genevas system setup.
2. Terminate the contract if compatibility issues are identified during the test period.

1. Equipment and Accessories:
   1. Supply and maintain all necessary equipment and accessories required to deliver the specified bandwidth and quality.
   2. Ownership of equipment up to the core switches of UNHCRs offices will reside with the ISP.
2. Replacement Equipment:

1. Provide replacements for any equipment or parts included in the initial setup at no additional cost, ensuring they meet the same quality, standard, and specifications.

1. Bandwidth details: