Short description
19/139 - Irish Water Billing Services Customer Case Management and Legal Services
Detailed description
Lot 1 will include but not be limited to the following high level services: Deskside Case Management • Validation of accounts and cleansing of account information in terms of
current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details • Account history review, metering, cases,
complaints and escalations • Engagement by phone o confirm account holder, owner, occupier, tenancy arrangements, move in/out details o collate and log detailed information on
issues o secure and process payment, agree and process payment plan • Escalate high priority issues to the Contracting Entity • Escalate accounts for direct customer
engagement when all deskside activities have been exhausted • Update the Contracting Entity’s central systems with information collated and actions taken during the case
investigation Please refer to PQQ Doc
Type of Contract:
Services
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Contracting authority
Irish Water
Tender Administration, PO Box 900, Webworks, Eglinton Street, Ervia
Co.Cork
Cork
Ireland
View profile
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Contact
Tender Admin
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Response deadline (Irish time)
17-09-2019 13:00
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Currency
EUR
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Main CPV code
79940000-5 Collection agency services
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CPV codes
79100000-5 Legal services
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Case Management Services
Lot 1 will include but not be limited to the following high level services: Deskside Case Management • Validation of accounts and cleansing of account information in terms of
current and previous ownership, current and previous occupancy, trading status, current and previous occupier contact details • Account history review, metering, cases,
complaints and escalations Please refer to PQQ Doc
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Attached information
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Instructions to bidder
You must submit through the etenders system before the deadline. The submission deadline is strict & no submissions will be possible after the date & time specified in the
PQQ documents. Please note that all tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the etenders system not later than 12:00 hrs local
time Tuesday 17th September 2019
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Tender mailing address
tenders@ervia.ie
Ireland
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Legal Services
Lot 2 will include but not be limited to the following high level services: Legal Debt Collections • Legal demand letters • Legal collections calls including collection and
processing of payments, payment Please refer to PQQ Doc
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Attached information
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No documents attached to RFT
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Instructions to bidder
You must submit through the etenders system before the deadline. The submission deadline is strict & no submissions will be possible after the date & time specified in the
PQQ documents. Please note that all tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the etenders system not later than 12:00 hrs local
time Tuesday 17th September 2019
|
Tender mailing address
tenders@ervia.ie
Ireland
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